Data Centre Linux & HW Engineer, Data Center Operations (AWS)

Amazon; Hyderabad; On-site; INR 400,000 - 900,000; Full time

Job summary

Amazon Data Services India Private Limited (ADSIPL) seeks a Data Centre Operation Technician to support AWS cloud infrastructure inside large, high‑density data centers across India. You’ll be the primary contact for internal and external stakeholders and will work in a fast‑moving, safety‑driven environment.

The role requires 2+ years in networking and Linux, the ability to troubleshoot across platforms, and willingness to work 24x7 on-call shifts.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of computer networking experience.
• 2+ years of Linux operating systems experience.

Responsibilities

• Maintain high system reliability by prioritizing and resolving trouble tickets.
• Troubleshoot issues across Systems, Networking, and Power/Mechanical domains.
• Meet 24x7 on-call requirements and support shift rotations.
• Install and configure racks per internal SLAs and manage device tickets.
• Contribute to metrics and security best practices in the data center.

Skills

Networking

Linux

Troubleshooting

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Ticketing system

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware and network engineers, supply chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs and maintains the world’s largest cloud computing infrastructure. We are looking for a skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (“ADSIPL”) to help us expand AWS Cloud offerings to the next level.

To keep up with this demand on both disk and network capacity, ADSIPL continues to expand its Data Centers in India. AWS CloudFront has expanded its Data Centers presence by over 50 % worldwide in the last 12 months and is expected to grow by a similar amount over the next 12 months. This requires talented people to build and manage new facilities. We hope it is you! The location will be discussed, as there may be opportunities in several Indian locations.

The Opportunity: Data Centre Operation Technician. This role is a unique opportunity to work in some of the most advanced data centers in the world. ADSIPL’s data centers are large‑scale, high‑density centers where you will be working on changing the face of cloud technology in India.

A Data Centre Operations Technician at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers and others).

Responsibilities

• Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently. Includes:
  • Escalation point and technical troubleshooter for all Systems and Network hardware problems
  • Deep diving into Linux server issues
  • XEN service virtualization troubleshooting
• Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical. Includes:
  • Remediation of physical layer outages, both Systems & Network
  • Remediation or recovery of physical power issues on racks
  • Participation in Data Center power & cooling events
• Operations: Meet 24x7 on‑call requirements and respond during shift rotations. Includes:
  • Install & configure racks of hosts in line with internal SLAs
  • Triage & resolve trouble tickets for all devices in your region
  • Data Center point of contact for all High Severity issues
  • Physical replacement of server and network device parts
  • Ensure correct rotation of parts & spares
  • Help define metrics to increase our customer uptime
  • Enforce security best practices at ADSIPL
  • Interact with third‑party vendors & contractors
  • Contribute ideas to improve operational efficiency
• Project Management: Participate in and deliver on a number of high‑impact small to mid‑scale projects.
  • Participate in internal team meetings at ADSIPL for metric analysis and project status updates
  • Help build the world’s largest Cloud infrastructure in India
• Mentoring: Share knowledge and help educate less technical staff on best practices related to all break‑fix issues.
• Hiring: Contribute towards building a great team by getting involved in ADSIPL’s hiring process and candidate interviews.

About the Team

Diverse experiences are valued. Even if you do not meet all of the preferred qualifications and skills listed, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and have never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique. Inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continually raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources to help you develop into a well‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 2+ years of computer networking experience
• 2+ years of Linux operating systems experience

Preferred Qualifications

• Can work in cramped spaces or elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking, stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.