Data Centre Engineering Operations (DCEO) Facility Manager

Amazon Inc.; Hyderabad; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Amazon Inc. in Hyderabad leads the Data Centre Engineering Operations (DCEO) to ensure the reliable operation of AWS global infrastructure.

You will oversee the engineering team, drive availability, safety, and efficiency across data centers, and partner with IT, facilities, and security teams to deliver high-performance facilities. The role demands hands-on leadership, strategic planning, and the ability to manage vendors, contracts, and budgets while maintaining strict SLAs and uptime targets

Qualifications

• 2+ years of people management and team development experience
• 5+ years of engineering work managing large-scale services
• Experience in people management and team development
• Experience in engineering work, managing large-scale services
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting
• Experience operating a mission‑critical team or product
• High school or equivalent

Responsibilities

• Management and leadership of DCEO Engineering Team. Executes vision and goals for the team or department.
• Responsible for the overall operation and maintenance (both routine and emergency) of the critical infrastructure supporting IT operations of Data Centers. Has primary responsibility for availability zone of Data Centers.
• Managing and developing teams of shift engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
• Liaising with internal teams & management groups. Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency
• Participates in strategic planning projects. Helping in design, build and bring online new Data Centers. Negotiates and rolls out contracts and space.
• Assisting & managing relationships with vendors & contractors.
• Constantly improving all our processes and procedures. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting. Deliver quality service and ensure all customer demands are met.
• Participates in recruiting efforts and performance management of the existing team. Continually raises the bar.
• Conducts financial analysis and contributes to financial decisions. Procurement for DCEO related expenditure
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
• Responsible for asset and inventory management.
• Assist in the design and build out of new facilities & multiple projects to increase current facility efficiency. Oversee the build out of Facility-specific infrastructure in existing locations.

Skills

People management

Engineering management

SLA management

Team development

Mission-critical operations

Stakeholder coordination

Education

Bachelor's degree in Electrical or Mechanical Engineering

High school diploma or equivalent

Job description

Data Centre Engineering Operations (DCEO) Facility Manager

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Management and leadership of DCEO Engineering Team. Executes vision and goals for the team or department.
• Responsible for the overall operation and maintenance (both routine and emergency) of the critical infrastructure supporting IT operations of Data Centers. Has primary responsibility for availability zone of Data Centers.
• Managing and developing teams of shift engineers, providing both technical and leadership expertise and ensuring highest levels of performance. Is active in the training and/or development of others.
• Liaising with internal teams & management groups. Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency
• Participates in strategic planning projects. Helping in design, build and bring online new Data Centers. Negotiates and rolls out contracts and space.
• Assisting & managing relationships with vendors & contractors.
• Constantly improving all our processes and procedures. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes.
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting. Deliver quality service and ensure all customer demands are met.
• Participates in recruiting efforts and performance management of the existing team. Continually raises the bar.
• Conducts financial analysis and contributes to financial decisions. Procurement for DCEO related expenditure
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
• Responsible for asset and inventory management.
• Assist in the design and build out of new facilities & multiple projects to increase current facility efficiency. Oversee the build out of Facility-specific infrastructure in existing locations.

About the team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• - 2+ years of people management and team development experience
• - 5+ years of engineering work managing large-scale services experience
• - Experience in people management and team development
• - Experience in engineering work, managing large-scale services
• - Experience maintaining SLAs through the implementation of proactive issue detection and reporting
• - Experience operating a mission‑critical team or product
• - High school or equivalent

Preferred Qualifications

• - 3+ years of work in a management position with 5 or more direct reports experience
• - 6+ years of work in data centers with an emphasis on building and equipment operation experience
• - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• - Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• - Experience in a management position with 5 or more direct reports
• - Experience working in data centers with an emphasis on building and equipment operation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.