Data Analyst

Wipro Technologies; Hyderabad; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Wipro Limited in India is seeking a Data Analyst to join the Hyderabad/Bangalore operations. You will develop dashboards, perform SQL-driven data analysis, and automate workflows to deliver accurate metrics.

The role requires 4+ years of experience, strong communication, and the ability to handle multiple projects with attention to detail in a hybrid work setup with collaboration across functions.

Qualifications

• Graduate with 4+ years of data analytics experience.
• Proficient in dashboard creation and KPI calculations.
• Strong SQL and Python automation skills.
• Excellent written and spoken communication.

Responsibilities

• Ensure on-time delivery and accuracy of deliverables (data, dashboard, and reports).
• Analysis / Analytics for Performance Enhancement.
• Effective communication and presentation to stakeholders.

Skills

Dashboard Creation

SQL

Python Automation

Insight Generation

Problem Solving

Critical Reasoning

Communication Skills

Google Sheets/Excel KPI

Multi-Project Handling

Attention to Details

Education

Graduate

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

• Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAâÃÂÃÂs defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and elevate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâÃÂàand clientsâÃÂàbusiness
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Position:Data Analyst

Shift: 14:00 to 23:30

Qualification : Graduate

Experience: 4+ years

Well versed with: 1. Dashboard Creation 2. SQL 3. Python Automation Good at: 1. Insight Generation 2. Problem Solving 3. Critical Reasoning Good spoken and written communication Skills Google Sheets / Excel with metrics / KPI calculations Ability to handle multiple jobs/projects at the same time Attention to details

Good to have Hiring Skills: Experience implementing new operational workflows with the use of AI Automation tools

Responsibilities: Ensure on-time delivery and accuracy of deliverables (data, dashboard, and reports) Analysis / Analytics for Performance Enhancement Effective communication and presentation to stakeholders

Location: Hyderabad/ Bangalore Work from Home (Need to come to location for few days to collect assests incase shortlisted)

Mandatory Skills: Geographic Information Systems(Maps).Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Position:Data Analyst

Shift: 14:00 to 23:30

Qualification : Graduate

Experience: 4+ years

Essential Hiring Skills: Well versed with: 1. Dashboard Creation 2. SQL 3. Python Automation Good at: 1. Insight Generation 2. Problem Solving 3. Critical Reasoning Good spoken and written communication Skills Google Sheets / Excel with metrics / KPI calculations Ability to handle multiple jobs/projects at the same time Attention to details

Good to have Hiring Skills: Experience implementing new operational workflows with the use of AI Automation tools

Responsibilities: Ensure on-time delivery and accuracy of deliverables (data, dashboard, and reports) Analysis / Analytics for Performance Enhancement Effective communication and presentation to stakeholders

Location: Hyderabad/ Bangalore Work from Home (Need to come to location for few days to collect assests incase shortlisted)

Mandatory Skills: Geographic Information Systems(Maps).Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.