Dark Store Manager - Quick Commerce

Organic Circle; New Delhi, Dadri, Ghaziabad District; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading quick commerce company is looking for a results-driven Dark Store Manager in New Delhi. This role involves overseeing end-to-end store management, ensuring rapid delivery, and maintaining inventory accuracy. The ideal candidate will have at least 2 years of relevant experience, strong analytical and leadership skills, and proficiency with inventory software. Join us to excel in an innovative environment!

Qualifications

• Minimum 2 years in operations, logistics, or store management.
• Experience in Quick Commerce, E-commerce, or Grocery Retail is preferred.
• Strong analytical mindset and leadership ability.

Responsibilities

• Oversee the complete order lifecycle from picking to dispatch.
• Recruit and manage teams for efficient operations.
• Track and analyze KPIs to improve performance.

Skills

Operations management

Logistics

Inventory accuracy

Data analysis

Leadership

Problem-solving

Tools

WMS/Inventory software

MS Excel

Job description

Position Summary

We are seeking a results-driven Dark Store Manager to lead operations at our quick commerce fulfillment center. The ideal candidate will oversee end-to-end store management, ensure ultra-fast delivery, maintain flawless inventory accuracy, and lead teams to achieve operational excellence in a fast-paced 24/7 environment.

Key Responsibilities

I. Operations & Fulfillment

• Oversee the complete order lifecycle picking, packing, and dispatch ensuring delivery SLA adherence.
• Manage inventory accuracy through efficient inbound, stocking, and cycle count processes.
• Optimize layout, processes, and SOPs to reduce Cost Per Order (CPO) and boost throughput.

II. Team & Last-Mile Management

• Recruit, train, and manage pickers, packers, and team leaders for efficient shift operations.
• Supervise last-mile delivery partners, optimize routing, and ensure rider safety and utilization.
• Maintain store hygiene, safety, and quality standards at all times.

III. Performance & Analysis

• Track and drive KPIs including Fulfillment Accuracy, Delivery Time, Inventory Accuracy, and Productivity.
• Prepare daily/weekly MIS reports and analyze data to identify and resolve bottlenecks.

Qualifications & Skills

• Experience: 2+ years in operations, logistics, or store management (Quick Commerce, E-commerce, or Grocery Retail preferred).
• Technical Skills: Proficiency in WMS/Inventory software and MS Excel.
• Soft Skills: Strong analytical mindset, leadership ability, and hands-on problem-solving.
• Mindset: Ownership-driven, adaptable to high-pressure, time-sensitive operations.