Cybersecurity SOC Lead AI And Automation

dotSolved Systems Inc.; Chennai District; Hybrid; INR 3,000,000 - 5,500,000; Full time

Job summary

dotSolved Systems Inc. in Chennai seeks a Cybersecurity – SOC Lead (AI & Automation) to guide offshore SOC operations across L1/L2, leveraging AI features while preserving analyst judgement. You will coordinate with US stakeholders, manage governance, and push automation to reduce noise and improve detection fidelity.

The role requires strong Splunk-based SOC experience, offshore collaboration with US clients, and the ability to communicate risk in business terms during reviews and KPI reporting.

Qualifications

• Experience leading 24x7 security operations teams.
• Proficiency in Splunk-based SOC operations.
• Knowledge of endpoint, network, email, and vulnerability telemetry.
• Ability to coach analysts and enforce case quality.
• Experience collaborating with offshore teams for US stakeholders.

Responsibilities

• Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and align with Customer security leadership.
• Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and major-incident escalation discipline.
• Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.
• Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness.
• Translate technical events into business risk language for US stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.
• Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within guardrails.

Skills

SOC leadership

Splunk ES

Detection governance

Executive communication

Offshore team management

Tools

Splunk Mission Control

CrowdStrike

Qualys

Proofpoint

Palo Alto

Dragos

ServiceNow

Microsoft Teams

M365 / Entra

Job description

Job Description:

Position: Cybersecurity – SOC Lead (AI & Automation)

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 5.30PM - 2.30AM IST (US Eastern Time)

Engagement Type: Full Time

Role Summary:

Lead offshore SOC execution for Customer, combining operational leadership, detection governance, case quality oversight, and practical automation. This role must drive disciplined day-to-day performance while improving the use of built-in AI / automation features across the CLW security stack without sacrificing analyst judgement, traceability, or investigation fidelity.

Key Responsibilities:

• Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain strong stakeholder alignment with Customer security leadership.
• Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents.
• Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.
• Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness.
• Translate technical events into concise business risk language for U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.
• Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within approved guardrails.

Tool Environment:

Splunk ES / Mission Control, CrowdStrike, Qualys, Proofpoint, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context, automation / SOAR capabilities where approved.

Required Experience & Skills:

• Strong security operations leadership experience, including direct management of analysts or provider teams in a 24x7 or follow-the-sun model.
• Advanced proficiency in Splunk-based SOC operations and solid working knowledge of endpoint, network, email, and vulnerability telemetry.
• Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor.
• Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions.
• Experience working with offshore teams serving U.S.-based stakeholders.

Preferred Qualifications:

• Manufacturing / OT security exposure, especially where corporate-to-plant visibility and escalation discipline matter.
• Experience with ServiceNow workflows, playbook optimization, and approved automation / SOAR patterns.
• Awareness of MITRE ATT&CK-aligned detection engineering and risk-based incident prioritization.

Offshore India Operating Model:

• Work as an embedded offshore team member supporting U.S.-based stakeholders with dependable daily communication, disciplined documentation, and clear ownership of actions and follow-ups.
• Operate with strong handoff hygiene across shifts, including concise status updates, ticket notes, evidence capture, and risk-based escalation to Customer leads.
• Support a manufacturing-aware operating model where uptime, safety, OT change sensitivity, and controlled execution are treated as essential requirements.
• Use ServiceNow and Microsoft Teams effectively for workflow coordination, incident tracking, approvals, and stakeholder communication.
• Be prepared to align with late afternoon / evening IST overlap with U.S. Eastern time and participate in critical incident bridges when required.

Success Measures:

• Stable, measurable SOC operations with better case quality, tighter escalation hygiene, and improved visibility coverage.
• Documented reduction in alert noise and stronger detection fidelity across the CLW stack.
• Clear governance cadence and dependable offshore team performance.