CX Support Analyst Fresher 2026

athenahealth; Chennai District; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Job summary

athenahealth in Chennai, India is seeking a CX Support Analyst to ensure timely, accurate support for our solutions. You will analyze US healthcare and RCM workflows, resolve issues, document findings, and collaborate across teams to maintain high customer satisfaction.

The role emphasizes clear communication, effective follow-through, and ongoing learning with AI tools to improve productivity and service quality.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or Communications.
• Interest in customer support, healthcare operations, or revenue cycle management.
• Strong written and verbal communication for customer and internal partner interactions.
• Comfort using AI-enabled tools to improve productivity.

Responsibilities

• Resolve product issues related to workflows such as scheduling, billing, EHR usage, claims.
• Manage tickets, escalations, and SLAs to ensure timely resolution.
• Document case details, findings, and resolutions in support systems.
• Collaborate with internal teams to route issues and support resolution efforts.
• Monitor support queues and case status to ensure requests are handled within timelines.
• Communicate clearly with customers and internal partners to set expectations.

Skills

Clear communication

Accurate analysis

Customer support

Documentation

Collaboration

Education

Bachelor’s degree in Business/Healthcare/Communications

Tools

AI tools

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Job Ad

CX Support Analyst

This role helps ensure customers receive timely, accurate support that improves their experience with athenahealth solutions based inChennai, India.

The position supports workflows related toUS healthcareandRCM, with an emphasis on clear communication, accurate analysis, and effective follow-through. This role reports to theCX Support Manager.

Team summary

Customer Experience (CX) team in athena plays a critical role in bridging customers (providers, payers, patients) with the product and internal teams. Their function goes beyond support—it’s about ensuring smooth adoption, satisfaction, and continuous improvement.As the first line of support the expectation is Resolve product issues related to workflows such as scheduling, billing, EHR usage, claims, etc.Manages tickets, escalations, and SLAs to ensure timely resolution and provide world class experience to our customers.

Resolvecustomer support requests by investigating issues and providing accurate, timely responses.

Analyzecustomer problems related to US healthcare and RCM workflows to identify likely causes and next steps. Documentcase details, findings, and resolutions in support systems to maintain complete records.

Collaboratewith internal teams to route issues, gather information, and support resolution efforts.Monitorsupport queues and case status to help ensure requests are handled within expected timelines.

Communicateclearly with customers and internal partners to set expectations and share progress updates. Reviewsupport trends to identify recurring issues and share observations that may improve service quality.

ApplyAI tools to help organize information, summarize case notes, and improve productivity while continuing to learn new AI tools as they become available. Supportprocess improvements that strengthen the customer support experience and increase operational consistency.

Additional Job Responsibilities

Assistwith customer follow-up as needed to confirm resolution or gather additional details.

Participatein team meetings, calibration sessions, and knowledge-sharing activities.

Contributeto testing or validation of support-related changes and enhancements.

Helpmaintain support documentation, reference materials, and internal knowledge resources.Escalatecomplex issues when additional investigation or specialized input is required.

Supportonboarding or cross-training efforts by sharing process knowledge.

Identifyopportunities to improve case handling efficiency or reduce repeat contacts.Performother related duties as assigned.

Expected Education & Experience

Bachelor’s degreein Business, Healthcare Administration, Communications

Interested to work in customer support, healthcare operations, revenue cycle management, or a related role.

Strong written and verbal communication skillsfor customer and internal partner interactions .

Comfort using AI-enabled toolsto improve productivity, organize information, and support day-to-day work.

About athenahealth

Our vision

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.

athenahealth empowers healthcare providers with innovative technology solutions, including electronic health records and revenue cycle management, to enhance patient engagement and improve clinical outcomes.

IT Services and IT Consulting Professional Services

80 Guest St, Boston, Massachusetts 02135, US 3 Hatley Rd, Belfast, Maine 04915, US 675 Ponce de Leon Ave NE, Suite 9000, Atlanta, GA 30308, US Austin, Texas 78701 , US MGR Main Road, Chennai, Tamil Nadu 600113, IN 95 Pine Street, Burlington, VT 05401, US 135 Lavelle Road, Shanthala Nagar, Ashok Nagar, Bangalore 560001, IN 6th Floor, Icon Tower, Main, Baner Road, Pune, Maharashtra 411045, IN