CX Planning Manager

Kia India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kia India seeks a data analytics professional to drive Aftersales and Customer Experience analytics for the region. You will develop dashboards, deliver weekly KPI reports, and coordinate budget tracking with field and HO teams.

Role requires strong BI tool knowledge, automotive industry understanding, and ability to collaborate with cross-functional stakeholders to improve regional performance.

Qualifications

• Good Analytical skills, dashboard preparation for representation.
• Automobile Business understanding.
• Good Interpersonal skills for co-ordination.
• Data Management and Analytics.
• Sound knowledge of BI tools.

Responsibilities

• Data analytics for Aftersales and Customer Experience Sections for the region.
• Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
• Release weekly reports to Field team on key KPIs.
• Allocation and Tracking Budget utilization for Regional Activities.
• Co-ordinate with General Administration & HO CX for Management approvals.
• Tracking of CX employee travel budget vs expenses.
• Dashboard preparation and Data Management for Region.
• Support Section Head in Business Plan preparation for the Region.
• Co-ordinate with Field team on Business Plan Progression.
• Audit Compilation for region and Analytics.
• Co-ordination with Field team on Dealer Payments & License fees.
• Collation of Action Plan from Stake holders and organize Review sessions.
• Generate Regional & Dealer KDEP performance.
• Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.

Skills

Data analytics

Dashboarding

BI tools

Stakeholder comms

Automotive knowledge

Data management

Interpersonal skills

SQL

Excel

Tools

Power BI

Tableau

SQL

Excel

Job description

• Data analytics for Aftersales and Customer Experience Sections for the region.
• Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
• Release weekly reports to Field team on key KPIs.
• Allocation and Tracking Budget utilization for Regional Activities.
• Co-ordinate with General Administration & HO CX for Management approvals.
• Tracking of CX employee travel budget vs expenses.
• Dashboard preparation and Data Management for Region.
• Support Section Head in Business Plan preparation for the Region.
• Co-ordinate with Field team on Business Plan Progression.
• Audit Compilation for region and Analytics.
• Co-ordination with Field team on Dealer Payments & License fees.
• Collation of Action Plan from Stake holders and organize Review sessions.
• Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.

Job Description

• Data analytics for Aftersales and Customer Experience Sections for the region.
• Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
• Release weekly reports to Field team on key KPIs.
• Allocation and Tracking Budget utilization for Regional Activities.
• Co-ordinate with General Administration & HO CX for Management approvals.
• Tracking of CX employee travel budget vs expenses.
• Dashboard preparation and Data Management for Region.
• Support Section Head in Business Plan preparation for the Region.
• Co-ordinate with Field team on Business Plan Progression.
• Audit Compilation for region and Analytics.
• Co-ordination with Field team on Dealer Payments & License fees.
• Collation of Action Plan from Stake holders and organize Review sessions.
• Generate Regional & Dealer KDEP performance.
• Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.

1. Good Analytical skills, dashboard preparation for representation
2. Automobile Business understanding
3. Good Interpersonal skills for co-ordination
4. Data Management and Analytics
5. Sound knowledge of BI tools