Customs Support Clerk [T500-28529]

ADM; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

ADM India Hub, a global nutrition leader, is hiring a Customs Support Clerk within the Global Business Services (GBS) function in Bengaluru. This role focuses on data accuracy, regulatory compliance, and supporting international trade operations.

The Customs Support Clerk will triage requests, maintain records, and provide day-to-day operational support to CETC, ensuring data quality and audit readiness across customs activities.

Qualifications

• 1–3 years of experience in customs, logistics, or data entry roles.
• Familiarity with customs data and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and data management systems.
• Excellent communication and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in English

Responsibilities

• Ensuring the accuracy, integrity, and compliance of customs-related data.
• Maintaining high-quality data standards for smooth international trade operations.
• Ensuring adherence to regulatory requirements.
• Providing support to the CETC team as the first point of contact for all customs queries and directing to correct resources.
• Working with CETC team to maintain process documents.
• Triage and housecleaning of incoming requests; maintain records and support trackers and dashboards.
• Serve as the first point of contact for customs queries and ensure data quality and audit readiness.

Skills

Customs data understanding

Excel

Data management

English proficiency

SAP

GTS

Process mapping

SNOW ticket system

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

SAP

GTS

SNOW

Job description

We are one of the world’s largest nutrition companies and a global leader in human and animal nutrition. We unlock the power of nature to provide nourishing quality of life by transforming crops into ingredients and solutions for foods, beverages, supplements, livestock, aquaculture, and pets.

About ADM India Hub:

At ADM, we have long recognized the strength and potential of India’s talent pool, which is why we have maintained a presence in the country for more than 25 years. Building on this foundation, we have now established ADM India Hub, our first GCC in India.

At ADM India Hub, we are hiring for IT and finance roles across diverse technology and business functions. We stand at the intersection of global expertise and local excellence, enabling us to drive innovation and support our larger purpose of unlocking the power of nature to enrich quality of life.

Job profile:

Reports to Sr Mgr CETC APAC

Minimal work experience: 2-5 years.

Works together with: The CETC classification team and regional managers, Global Technology, other E2Es (P2D, P2C, S2P etc).

Responsibilities:

The Customs Support and Data Specialist is responsible for:

• Ensuring the accuracy, integrity, and compliance of customs-related data.
• Ensuring the maintenance of high-quality data standards, facilitating smooth international trade operations
• Ensuring adherence to regulatory requirements.
• Providing support to the CETC team as the first point of contact for all customs queries where they will help to answer questions or direct them to the correct resource including but not limited to classification requests, intercompany approval requests, FTA questions and advisory questions.
• Working with CETC team members to ensure process documents are maintained.
• The Customs Support Clerk provides day-to-day operational support to the Customs, Excise and Trade Compliance Team by triaging and “housecleaning” incoming requests, maintaining accurate records, tracking requests to conclusion, support preparation of trackers, reports, and basic SLA/aging dashboards and ensuring documentation is complete, compliant, and audit ready.
• This role is the backbone of queue hygiene, on time response, and data quality across customs activities. In addition, the role serves as the first point of contact for customs queries where they will help to answer questions or direct them to the correct resource. This role contributes to the accuracy, integrity and compliance of customs related data and process documentation.

Required competencies and skills:

• 1–3 years of experience in customs, logistics, or data entry roles.
• Familiarity with customs data and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel and data management systems.
• Excellent communication and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in English
• Preferred Skills
• Experience with SAP, GTS
• Knowledge of process mapping
• Experience with SNOW ticket system
• German, Portuguese or Spanish a plus

Educational attainment:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• At ADM, we need people who are passionate about solving the nutritional challenges of today and tomorrow. It's more than just a job; it's an opportunity to connect with a higher purpose.
• Make a positive impact on your life and the world with a career at ADM.
• ADM is an equal opportunity employer. We recruit, evaluate qualified applicants, hire, train, promote, and base all other employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics.

Organization:

• The Customs Support Clerk will be working in the Global Business Services (GBS) function of the ADM organization.
• The Customs Support Clerk reports to the Sr Mgr CETC APAC who reports to the Global Head of CETC. There will be a clear dotted line to the Global Data and FTA Manager CETC, who reports to the GPO of CETC.