Customer Technical Support

QIMA; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

QIMA is seeking a travel coordinator to support our Inspector/Auditor program. You will book hotels, flights, trains, and car rentals, compare options for best value, and organize trips within budget. You will also record costs, generate POs, and review expenses for reimbursement.

The role requires a Bachelor's degree, fluency in English, excellent communication, and a flexible approach to hours to meet business needs.

Qualifications

• Bachelor's degree in Tourism, Business or a related field.
• Fluent in English.
• Exceptional communication skills under pressure and tight deadlines.
• Able to manage relationships with inspectors and departments within QIMA.
• Willing to work flexible hours as needed.
• Problem-solver mindset that turns challenges into solutions.

Responsibilities

• Booking hotels, flights, trains and car rentals for inspectors and auditors.
• Compare fares and schedules to book cost-effective options.
• Organize trips within budget to minimize time and cost.
• Record booked service costs in the system per inspection/audit.
• Create weekly PO in the system to present expenses to finance.
• Review travel expenses and add receipts for reimbursement.

Skills

Fluent English

Excellent communication

Relationship management

Flexible hours

Problem solving

Education

Bachelor's degree in Tourism or Business

Job description

Job Description:

Company Description

At QIMA, we're on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you'd like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department's purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Job Description

Your roles & responsibilities includes:

• Booking: Booking hotels, flights, train tickets and car rental for our inspectors and auditors in the region
• Compare prices: Compare fares and schedules between different providers and websites to book the most cost-effective and convenient option for our team.
• Trip organization: Strategically organize the trips within our budget in order to make the Inspector/Auditor trip more efficient by minimizing travel time and cost.
• Record keeping: Enter the booked service costs in our system per inspection/audit to guarantee a clean cost allocation.
• PO creation: Each week create a PO in our system to present the expenses of the week to our finance team.
• Travel expenses review: Receive and evaluate the inspectors/auditors travel expenses and receipts when the expenses are paid in advance by them and add them to the system to proceed with their reimbursement.

Qualifications

• Have a Bachelor's degree from Tourism, Business or similar.
• Are fluent in English.
• Possess exceptional communication skills with the ability to thrive under pressure and meet tight deadlines.
• Are comfortable managing relationships with inspectors and various departments within QIMA.
• Are ready to work flexible hours upon business needs
• Have a problem solver mindset which turns challenges into solutions

Requirements: