Customer Support Team Leader

Knoxed Infotech Pvt Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Knoxed Infotech Pvt. Ltd. in Pune seeks a Customer Support Team Lead to drive order processing excellence and customer satisfaction. You will coordinate with Warehouse, Sales, and Procurement to ensure timely deliveries and clear communication with customers.

The role requires hands-on management of end-to-end order operations, handling queries via calls and emails, resolving disputes, and maintaining accurate interaction records. Familiarity with AI tools for daily workflows is encouraged.

Qualifications

• Graduation in a relevant field.

Responsibilities

• Coordinate with multiple departments including Warehouse, Sales, and Procurement to ensure smooth order processing and customer satisfaction.
• Manage end-to-end order operations including order tracking, updates, and timely resolution of delivery-related concerns.
• Handle customer queries efficiently through calls, emails, and support platforms while maintaining high service standards.
• Manage disputes, claims, and customer cases by coordinating with internal teams and external platforms for effective resolution.
• Ensure proper communication and follow-up on delayed, cancelled, or disputed orders.
• Maintain accurate records of customer interactions, disputes, and order-related issues for reporting and analysis.

Skills

Coordination

Order management

Customer support

Dispute resolution

Education

Graduation in a relevant field

Job description

Customer Support Team Lead

Office Timings: Monday – Friday, 11:30 AM – 08:30 PM

Added Responsibilities & Skills:

• Coordinate with multiple departments including Warehouse, Sales, and Procurement to ensure smooth order processing and customer satisfaction.
• Manage end-to-end order operations including order tracking, updates, and timely resolution of delivery-related concerns.
• Handle customer queries efficiently through calls, emails, and support platforms while maintaining high service standards.
• Manage disputes, claims, and customer cases by coordinating with internal teams and external platforms for effective resolution.
• Ensure proper communication and follow-up on delayed, cancelled, or disputed orders.
• Maintain accurate records of customer interactions, disputes, and order-related issues for reporting and analysis.

Educational Qualification:

Graduation in a relevant field.

KNOXED INFOTECH PVT. LTD.
CIN : U72900PN2015PTC154372
Solitaire Business Hub,Core - B, Office no. B-5040, 5th Floor, Sr. No. 207, Opp.
Neco Garden Society, Viman Nagar, Pune – 411014. Telephone : [phone]

Web : www.knoxed.in | Email : [e-mail]

AI Tools & Ways of Working

This role requires a working understanding of modern AI tools, including ChatGPT and Claude. We expect everyone at Knoxed to use AI agents as part of their daily work.