Customer Support Specialist

Easyship Inc.; Bengaluru; On-site; INR 500,000 - 600,000; Full time

Benefits offered by this job

Generous remuneration and stock units

Gym and wellness expense reimbursement

Freedom to ‘Work from Anywhere’ for 4 weeks in a year

Generous vacation policy plus duvet days and mental health days

Job summary

Easyship Inc. is seeking a Customer Support Executive in Bengaluru to deliver exceptional support via Live Chat, Email, and Phone. In this full-time role, you will engage with customers, solve problems, and contribute to service improvements.

The ideal candidate will have 1–2 years of customer support experience, exceptional communication skills, and a passion for helping people. Easyship offers generous benefits including remuneration, wellness reimbursements, and a favorable vacation policy.

Qualifications

• 1–2 years of prior experience in customer support, preferably in B2B SaaS companies.
• Exceptional verbal and written communication skills.
• Ability to remain calm and productive in a fast-paced environment.

Responsibilities

• Providing outstanding support via Live Chat, Email, and Phone.
• Liaising with courier partners to resolve delivery or technical issues.
• Building and maintaining strong customer relationships.

Skills

Customer support experience

Strong empathy

Communication skills

Problem-solving skills

Detail-oriented

Technical troubleshooting

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Google Workspace

Microsoft Office

Job description

Overview

Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross‑border shipping, taxes and duties. A top‑rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi‑channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions and are proud that brands of all sizes—from small business to enterprise—trust Easyship for all their shipping needs.

Who We’re Looking For

Customer Support Executives will be the first point of contact for our customers, delivering timely and effective support across Live Chat, Email, and Calls while ensuring an exceptional customer experience. You will also work closely with internal teams and courier partners to solve problems, collect feedback, and contribute to product and process improvements.

Location & Hours

This is a full‑time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (10:00 PM–7:00 AM IST) to support seamless cross‑regional execution.

Responsibilities

• Providing outstanding support via Live Chat, Email, and Phone to Easyship customers
• Liaising with courier partners and third‑party vendors to resolve delivery or technical issues
• Collecting and relaying customer feedback to enhance service and product offerings
• Building and maintaining strong, trust‑based customer relationships
• Collaborating with cross‑functional teams including Sales, Product, and Operations
• Contributing to achieving high ratings on customer review platforms
• Identifying opportunities for continuous improvement in support processes

Qualifications

• 1–2 years of prior experience in customer support, preferably in B2B SaaS companies
• Strong empathy and a genuine passion for helping people
• Exceptional verbal and written communication skills
• Detail‑oriented with excellent organizational and multitasking abilities
• Proven problem‑solving and critical‑thinking skills
• Ability to remain calm and productive in a fast‑paced environment
• Proficiency with Google Workspace and Microsoft Office tools
• Some technical troubleshooting experience
• Comfortable with night shifts, rotational week offs, and working from office
• Preferably a Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Prior experience in SaaS or e‑commerce logistics support

Benefits

• Generous remuneration and stock units
• Gym and wellness expense reimbursement
• Zomato digital meal credits and pantry full of wholesome snacks
• Freedom to ‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy plus duvet days and mental health days

Inclusion & Equal Opportunity

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.