Customer Support Representative

HTI MANPOWER OUTSOURSING SERVICES PRIVATE LIMITED; Bhopal; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service outsourcing firm in Bhopal is looking for a Customer Support Specialist to be the first point of contact for customers. The role involves handling inquiries related to travel bookings and ensuring high service quality. Candidates should possess excellent communication skills and preferably a Bachelor's degree. Competitive salary and performance incentives are offered.

Benefits

Competitive salary and performance incentives

Opportunities for career growth and development

Supportive work environment

Qualifications

• Proven ability to provide solutions to customer inquiries.
• Strong written and verbal communication skills in English.

Responsibilities

• Handle inbound customer inquiries via multiple channels.
• Maintain a high standard of service quality.
• Communicate effectively with customers.

Skills

Excellent communication skills

Problem-solving mindset

Education

Minimum HSC or equivalent; a Bachelor's degree is a plus

Job description

Role Overview

As a Customer Support Specialist , you will be the first point of contact for our customers. Youll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Key Responsibilities

• Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
• Maintain a high standard of service quality, adhering to customer service guidelines.
• Communicate effectively with customers, ensuring a positive and helpful interaction.

Preferred Educational Qualifications

• Minimum HSC or equivalent; a Bachelor's degree is a plus.
• Excellent communication skills in English, both verbal and written.

Shift Time & Week Off

• 8 AM - 5 PM
• 5 PM - 2 AM

Transport Facility

Drop facility available.

What We Offer

• Competitive salary and Performance Incentives.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.