Customer Support Operations Manager

LogFix SCM Solutions Pvt Ltd; Chennai District; On-site; INR 850,000 - 1,200,000; Full time

Job summary

LogFix SCM Solutions Pvt Ltd in Chennai is seeking an experienced Assistant Manager – Customer Support Operations to lead day-to-day support activities, manage escalations, and drive service excellence across the customer lifecycle.

The ideal candidate has 5+ years in customer support or service operations, at least 2 years in a leadership role, and strong communication, analytical, and stakeholder management skills. This on-site role is based in Chennai.

Qualifications

• 5+ years in Customer Support/Service Operations.
• Minimum 2 years in Team Lead, Senior Executive, or Assistant Manager role.
• Strong communication, leadership, and analytical skills.

Responsibilities

• Lead day-to-day support operations.
• Manage customer escalations.
• Mentor teams and drive service excellence.
• Collaborate with stakeholders to improve processes and metrics.

Skills

Customer Support Operations

Team Management & Coaching

SLA Management

Process Improvement

Stakeholder Management

Operational Reporting

Tools

CRM

MS Excel

Job description

We're Hiring: Assistant Manager – Customer Support Operations

We're looking for an experienced and customer-focused Assistant Manager – Customer Support Operations to lead day-to-day support operations, manage customer escalations, mentor teams, and drive service excellence.

Key Skills:

• Customer Support Operations
• Team Management & Coaching
• SLA Management
• CRM & MS Excel
• Process Improvement
• Stakeholder Management
• Operational Reporting

What We're Looking For:

• 5+ years in Customer Support/Service Operations
• Minimum 2 years in Team Lead, Senior Executive, or Assistant Manager role
• Strong communication, leadership, and analytical skills
• Experience managing customer service metrics and operational excellence

If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you!

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