Customer Support Officer - Telecom domain - Pune

Mphasis; Pune District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A notable technology firm in Pune is seeking a Customer Support Officer to join their team. The role involves answering customer queries through calls, emails, and chats. Ideal candidates are freshers with any undergraduate or postgraduate degree (except Engineering). The job includes responsibilities like updating client databases and creating call records. This position offers U.K shift timings and two-way cab transportation for certain distances.

Benefits

Two-way cab transportation

Qualifications

• Freshers are welcome to apply.
• Ability to follow standard call handling procedures.

Responsibilities

• Answering customer calls/emails/chat as per training.
• Updating account status on client database.
• Creating appropriate records of calls on the in-house database.

Education

Any U.G/P.G, except Engineering graduates

Job description

Job Description:

Customer Support officer

Role

Team Member

Responsibility

• Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
• Answering calls/ emails as per client mandated procedures.
• Updating the Account Status on Client Database.
• Creating appropriate records of calls on the in-house database management.
• System and paper Reports submitted at the end of shift.
• Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.
• Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
• Creating appropriate reports of all calls on the specified calls

Experience

Freshers

Graduation

Any U.G/P.G, except Engineering graduates

Location

Kharadi, Pune

Shift Timings

U.K Shift timing (1:30 pm to 2:00 am); rotational 2 days weekoffs

Transportation

Two ways cab available (for certain KMs radius)

Interested Candidates

Please share your resume to [e-mail] or WhatsApp- 6362874719 (No calls pls)