Customer Support Officer

Ileseum Clubs; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Ileseum Clubs in Chennai is seeking a Customer Support Officer to ensure exceptional member experiences. You will handle queries in person or via phone/email, manage memberships, assist with reservations, and relay accurate information about club offerings and events.

Ideal candidates have strong communication and problem-solving skills, are comfortable with MS Office and CRM tools, and can multitask in a busy club setting. Immediate joiner preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Proficiency with MS Office and customer management systems.
• Ability to multitask in a fast-paced environment.
• Willingness to host and set up events.
• Immediate joiner preferred.

Responsibilities

• Handle member queries and provide in-person or remote assistance.
• Maintain memberships, assist with reservations, address feedback.
• Collaborate with internal teams to ensure service standards.
• Provide accurate information on club offerings and events.
• No night shifts; work in rotational schedule.

Skills

Communication skills

Problem solving

Customer service

Multitasking

Interpersonal skills

Event hosting

Tools

MS Word

MS Excel

MS PowerPoint

CRM software

Job description

Role Description

This is a full-time, on-site role for a Customer Support Officer located in the Perungudi. The Customer Support Officer will be responsible for ensuring exceptional customer experiences by handling member queries, providing assistance in person or via phone/email, and resolving issues promptly. Responsibilities include managing memberships, assisting with reservations, addressing member feedback, and collaborating with internal teams to ensure high standards of service delivery. The role also involves maintaining knowledge of club offerings and events to provide accurate information to members.

Role & responsibilities

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and software, including Microsoft Office Tools (i.e. MS word, MS Excel & MS PPT) and customer management systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly, approachable, and customer-oriented demeanour.
• Passion for sports, fitness, and healthy lifestyle.
• Reliable and punctual.
• Eagerness in Hosting and setting up events.
• High in integrity & Dedication
• Basic Accounting Skills.
• Open to working in rotational shifts (No Night Shifts)
• Immediate Joiner (Within a Week)

Preferred candidate profile

From Any Background and Eagerness in Learning New Things.

Female candidates based in Perungudi, Taramani , Thiruvanmiyur and nearby localities will be given preference.

Work Location: Brigade WTC , Perungudi , Chennai