Customer Support Executives

Desire4travels; New Delhi; On-site; INR 4,00,000 - 5,00,000; Full time

Job summary

A leading travel service provider in New Delhi is looking for a Customer Service Representative to interact with customers through various channels. You will resolve issues, provide product knowledge, and document interactions to ensure high-quality service. Ideal candidates should possess strong communication and problem-solving skills. Join us to enhance customer satisfaction and drive feedback for process improvements.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle customer inquiries over phone, email, and chat.
• Strong interpersonal skills and a professional demeanor.

Responsibilities

• Respond promptly to customer inquiries through various channels.
• Identify and assess customers' needs to achieve satisfaction.
• Document customer interactions and update information accurately.
• Collect customer feedback for process enhancement.

Skills

Customer service

Communication

Problem-solving

Time management

Job description

Customer Interaction

Respond promptly to customer inquiries through various channels, including phone, email, and chat.

Provide accurate information and assistance to customers regarding products, services, and inquiries.

Issue Resolution

Identify and assess customers' needs to achieve satisfaction.

Resolve customer issues, complaints, and concerns in a professional and timely manner.

Escalate complex issues to the appropriate department for resolution.

Product Knowledge

Maintain a thorough understanding of company products and services.

Stay informed about product updates, features, and relevant information.

Documentation

Document customer interactions and transactions accurately.

Update customer information in the database during and after each interaction.

Quality Assurance

Adhere to customer service policies and procedures.

Ensure high-quality service delivery in line with company standards.

Feedback Collection

Collect customer feedback and insights to identify areas for improvement.

Provide feedback to the team and relevant departments for process enhancement.

Cross-Functional Collaboration

Collaborate with other departments, such as sales and technical support, to resolve customer issues efficiently.

Training and Development

Stay updated on industry trends and best practices in customer support.

Participate in training sessions to enhance product knowledge and customer service skills.

Disclaimer

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