Customer Support Executive VOICE Process

Startek (Aegis Customer Support Services Pvt. Ltd.); India; Remote; INR 151,000 - 156,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for an Inbound Voice Process role. You will handle customer queries via calls, provide quick resolutions, and maintain a high level of customer satisfaction.

Role requires good Hindi and English communication, basic computer skills, and a laptop/desktop with 8 GB RAM plus Windows 10 or newer. Shifts are 24/7 rotational, six days per week, with on-the-job training.

Qualifications

• Undergraduate or graduate degree in any stream.
• Freshers and experienced candidates may apply.
• Good Hindi and English communication.
• Comfortable speaking with customers over the phone.
• Basic computer knowledge required.
• Laptop/desktop with 8 GB RAM and Windows 10+.
• Wi-Fi connection is mandatory.
• Willing to work in 24/7 rotational shifts; 6 days/week.
• Willing to complete on-the-job training and certification.

Responsibilities

• Handle customer queries through inbound calls.
• Understand concerns and provide resolutions.
• Assist with order-related queries, refunds, replacements, and service issues.
• Maintain professionalism and ensure a positive customer experience.
• Update customer information and call details in the system.
• Follow guidelines, quality standards, and targets.
• Coordinate with internal teams to resolve issues.

Skills

Communication (Hindi/English)

Basic computer skills

Windows 10+

Laptop/Desktop

Wi-Fi required

Rotation shifts

Camera during training

Customer service

Education

Undergraduate/Graduate (any stream)

Job description

Customer Support Executive Inbound Voice Process

Job Description

We are hiring Customer Support Executives for an Inbound Voice Process. The role involves handling customer queries over calls and providing quick, professional, and effective resolutions.

Roles & Responsibilities

• Handle customer queries through inbound calls.
• Understand customer concerns and provide appropriate resolutions.
• Assist customers with order-related queries, delivery concerns, refunds, replacements, and other service-related issues.
• Maintain professionalism and ensure a positive customer experience.
• Accurately update customer information and call-related details in the system.
• Follow company guidelines, quality standards, and productivity targets.
• Coordinate with internal teams whenever required to resolve customer issues.

Eligibility Criteria

• Education: Undergraduate / Graduate – Any Stream.
• Experience: Freshers and experienced candidates can apply.
• Good communication skills in Hindi and English.
• Comfortable speaking with customers over the phone.
• Basic computer knowledge is required.
• Must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Wi‑Fi connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Candidates should be comfortable working on camera during training and interview.
• Candidates must be willing to complete the on-the-job training and certification process.

Salary & Benefits

• Salary: 13,500 – 14,000 In-Hand per Month
• No PF deduction
• No ESIC deduction
• Inbound Voice Process
• On-the-job training provided
• Freshers can apply

Shift & Working Details

• Working Days: 6 days a week
• Week Off: 1 rotational week off
• Shift: 24/7 rotational shifts
• Working Hours: 9 hours including 1-hour break
• Productive Hours: 8 hours

Interview Process

1. HR Evaluation
2. Operations Round – L1
3. Operations Round – L2
4. Assessment / Ambition Test
5. Client Evaluation

Important Note

No charges are applicable for the interview or joining process.

Candidates must have their own laptop/desktop and Wi‑Fi connection to be eligible for the role.