Customer Support Executive | US & UK Shift

Expert Staffing Solutions New Delhi; New Delhi, Gurugram District, Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A staffing solutions company in New Delhi is seeking candidates for a customer support role. You will handle inbound and outbound calls, ensure high customer satisfaction, and manage escalations efficiently. Freshers and experienced candidates are welcome to apply, and you should be willing to work in night shifts. Competitive salary and performance incentives are offered, along with cab facilities.

Benefits

Competitive in-hand salary

Performance incentives

5 days working with 2 days off

Both-side cab facility

Qualifications

• Excellent English communication skills are essential for this role.
• Candidates should have strong customer handling skills and active listening abilities.
• Willingness to work night and rotational shifts is required.

Responsibilities

• Handle inbound and outbound international calls for US/UK customers.
• Provide customer support with empathy, patience, and professionalism.
• Ensure high levels of First Call Resolution and customer satisfaction.

Skills

Excellent English communication

Strong customer handling skills

Active listening

Basic computer knowledge

Typing skills

Job description

Role & responsibilities

• Handle inbound & outbound international calls (US/UK customers)
• Provide customer support with empathy, patience, and professionalism
• Ensure First Call Resolution (FCR) and high CSAT scores
• Manage escalations and resolve queries efficiently
• Maintain accurate call logs and customer records

Requirements

• Excellent English communication (verbal & written)
• Strong customer handling skills & active listening
• Willingness to work in night shifts / rotational shifts
• Basic computer knowledge & typing skills
• Freshers & experienced candidates welcome

Benefits

• Competitive in-hand salary
• Performance incentives & allowances
• 5 days working 2 days week off
• Both-side cab facility

If interested, call asap ( Shreya Jain- 9205566985)