Customer Support Executive

Trinari; Munger; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A fast-growing fashion brand in Munger, Bihar, is seeking a Customer Support Executive to manage customer communication through various channels. Candidates should have at least 6 months of experience, excellent communication skills in English and Hindi, and a passion for customer service. This full-time role offers an opportunity to be part of a brand focused on quality and customer satisfaction.

Qualifications

• Minimum 6 months of experience in customer support or client communication.
• Able to manage multiple conversations efficiently.

Responsibilities

• Handle customer queries through email, WhatsApp, and phone calls.
• Provide timely responses and ensure customer satisfaction.
• Maintain proper follow-ups and organized communication records.
• Coordinate with internal teams to resolve issues quickly.
• Represent the brand with a polite and professional approach.

Skills

Excellent communication skills (English & Hindi)

Good presentation and interpersonal skills

Organized and detail-oriented

Comfortable using WhatsApp Business and Gmail

Tools

WhatsApp Business

Gmail

CRM tools

Zoho

HubSpot

Freshdesk

Job description

We’re looking for a Customer Support Executive who can manage full customer communication — from email to WhatsApp to phone calls — and ensure a smooth, professional experience for every customer. If you’re someone who enjoys helping people, communicates clearly, and can handle queries with patience and confidence, this role is for you.

Role Responsibilities

• Handle customer queries through email, WhatsApp, and phone calls.
• Provide timely responses and ensure customer satisfaction.
• Maintain proper follow-ups and organized communication records.
• Coordinate with internal teams to resolve issues quickly.
• Represent the brand with a polite, professional, and presentable approach.

Requirements

• Minimum 6 months of experience in customer support or client communication.
• Excellent communication skills (English & Hindi).
• Good presentation and interpersonal skills.
• Organized, detail‑oriented, and able to manage multiple conversations efficiently.
• Comfortable using WhatsApp Business, Gmail, and basic CRM tools.

Bonus Points

• Experience with tools like Zoho, HubSpot, or Freshdesk.
• Prior experience in D2C, eCommerce, or service‑based businesses.

About Trinari
Trinari is an Indian ethnic wear brand offering beautifully crafted lehengas, sarees, suits, and designer sets for women. The brand focuses on quality, elegance, and tradition, creating outfits perfect for weddings, festive occasions, and special celebrations. With a strong online presence through trinari.in, Trinari is committed to delivering premium products and exceptional customer experiences. Joining Trinari means being part of a fast‑growing fashion brand that values professionalism, creativity, and customer satisfaction.

Location: Onsite – Munger, Bihar
Experience: Minimum 6 months
Start Date: Immediate

If you’re passionate about communication and customer service and want to be part of a brand that values presentation and quality — we’d love to hear from you.

Seniority level

Entry level

Employment type

Full-time

Industries

Retail Apparel and Fashion