Customer Support Executive

Cockatoo Sports; Jalandhar; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A sports equipment company is seeking a Customer Support Executive in Jalandhar, India. The successful candidate will need excellent communication skills and strong problem-solving abilities to handle customer inquiries effectively. Responsibilities include addressing customer complaints, troubleshooting issues, and documenting interactions. This role promises a rewarding career in a dynamic team environment.

Qualifications

• Excellent product knowledge to enhance customer support.
• Effective handling of customer concerns and complaints.
• Capability to document customer interactions.

Responsibilities

• Handle customer concerns and complaints promptly.
• Troubleshoot and resolve customer issues effectively.
• Document customer interactions clearly.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to multitask and prioritize tasks effectively

Good organizational and time management skills

Familiarity with customer service software

Job description

Cockatoo Sports is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Possessing excellent product knowledge to enhance customer support

Responsibilities

• Handling customer concerns and complaints in a timely manner
• Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed
• Document customer interactions and transactions in a clear and concise manner
• Provide feedback to management and other departments to improve customer service and support processes
• Meet or exceed individual and team performance metrics, such as response time and customer satisfaction

Skills & Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Good organizational and time management skills
• Familiarity with customer service and support software, such as a CRM or help desk platform

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