Customer Support Executive

Recooty; Indore District; On-site; INR 3,00,000 - 4,50,000; Full time

Job summary

A global recruitment software company in India seeks a Customer Support Executive to assist customers with queries via chat, email, and phone. The role emphasizes strong communication skills and problem-solving ability, requiring candidates with 2-3 years of relevant experience in customer support. Knowledge of software platforms and a customer-first mindset are essential. This position aims to ensure high customer satisfaction by effectively guiding users through Recooty features.

Qualifications

• 2–3 years of experience in customer support or client handling.
• Strong verbal and written English communication skills.
• Basic understanding of software or online platforms.

Responsibilities

• Handle customer queries through chat, email, and calls.
• Guide customers on how to best use Recooty features.
• Ensure high customer satisfaction and retention.

Skills

Problem-solving ability

Multitasking

Strong verbal communication skills

Strong written communication skills

Job description

Recooty is a global AI-powered recruitment software that helps companies hire better, faster, and smarter. Thousands of businesses across the US, UK, Middle East, and India use Recooty to manage their entire hiring process, from posting jobs to selecting the right candidates.

Recooty’s mission is to make hiring simple, efficient, and affordable for every company.

Role Overview

We are looking for a Customer Support Executive who will act as the first point of contact for our customers. You will support recruiters, HR managers, and business owners in using Recooty smoothly and effectively.

This role requires strong communication skills, a customer-first mindset, and the ability to solve problems quickly.

Key Responsibilities

• Handle customer queries through chat, email, and calls
• Conduct and support product demos for new and existing customers
• Assist users with account setup, and hiring workflows
• Provide accurate and timely solutions to customer issues
• Guide customers on how to best use Recooty features
• Escalate technical or product-related issues to the relevant teams
• Maintain proper records of customer interactions
• Ensure high customer satisfaction and retention

Requirements

• 2–3 years of experience in customer support, customer service, or client handling
• Strong verbal and written English communication skills
• Comfortable working with chat, email, and phone support
• Basic understanding of software or online platforms
• Strong problem-solving and multitasking ability
• Ability to work in a fast-paced environment

Preferred Skills

• Experience in SaaS, IT services, or software support
• Experience handling international customers
• Knowledge of recruitment or HR software