Customer Support Executive

LENSKART SOLUTIONS PRIVATE LIMITED; Dehradun; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A customer support company is looking for Customer Support Advisors in Dehradun, India. The role involves interacting with customers via phone, email, or chat, and providing solutions to their inquiries. Candidates should be graduates with good communication skills and a willingness to travel for training. The position offers a structured shift schedule and requires handling high volumes of customer calls. Training will be paid, and the work will be in-office.

Benefits

Paid training

Rotational week offs

Qualifications

• Graduates only.
• Good communication skills.
• Should be OK to travel for training.
• Should handle 70+ calls per day.
• 9am - 10pm window shift (Any 9 hours).
• Only day shifts.
• Rotational week offs.
• No leaves in training period.
• Work from office only.

Responsibilities

• Interacting with customers over phone, email, or chat.
• Answering customer inquiries and complaints.
• Handling customer issues and conflicts.
• Escalating issues to appropriate team.
• Good understanding of Customer Support Business.

Skills

Good communication skills

Customer service orientation

Problem-solving skills

Education

Graduate degree

Job description

Overview

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

• Graduates only
• Good communication skills
• Should be OK to travel to Gurgaon for 20 days training (Paid Training)
• Should be OK to handle customers over calls (70+ calls per day)
• 9am - 10pm window shift (Any 9 hours will be given)
• Only day shifts
• Rotational week offs
• No leaves will be provided in the training period
• Work from office only