Customer Support & Escalation Executive - Bangalore (Contractual)

Flix; Bengaluru; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

Flix Bengaluru seeks a proactive Traffic Control Executive to oversee live intercity bus operations. You will coordinate drivers, hosts, and internal teams, resolve crises, and ensure on-time service in a fast-paced environment.

The role requires a Bachelor’s degree with 3+ years in customer service or travel operations, strong communication, and ability to multitask. Excel and Salesforce experience are a plus; shifts include weekends and 24/7 rotation.

Qualifications

• Bachelor’s degree with 3+ years of hands-on experience in customer service, intercity travel operations, or a related field.
• Strong interpersonal and communication skills required.
• Ability to multitask and stay composed under pressure in a fast-paced environment.
• Willingness to work 24/7 rotational shifts, including weekends; flexibility honored.
• Basic Excel; Salesforce experience is a strong plus.

Responsabilités

• Communicate with drivers and hosts to ensure smooth, on-time operations.
• Track and manage operational issues via Salesforce tickets for timely resolution.
• Handle crises swiftly to minimize disruption to passengers and partners.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat for real-time cross-team communication.
• Monitor live operations and escalate deviations to stakeholders.
• Maintain discipline, flexibility, and teamwork while managing multiple priorities.

Connaissances

Customer service

Intercity operations

Multitasking

Communication

Team player

Detail-oriented

Formation

Bachelor’s degree

Outils

Salesforce

Excel

MS Teams

Description du poste

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.

This is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment. You will report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, including real-time monitoring, issue resolution, and cross-team coordination!

About The Role

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
• Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
• Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat to enable seamless, real-time communication across teams.
• Monitor live operations and escalates deviations or incidents to the relevant stakeholders.
• Maintain discipline, flexibility, and teamwork while managing multiple priorities simultaneously.

About You

• Bachelor's degree holder, preferably with 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.
• Team player with strong interpersonal skills and effective communication skills.
• Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
• Ability to thrive in a dynamic environment; flexible to work 24/7 rotational shifts, including weekends. However, when schedules are made your personal needs are taken into consideration.
• Basic Excel proficiency; experience with Salesforce is a strong plus.
• You are fluent in Telugu and English. Additional South Indian languages and Hindi are a plus.
• You are communicative, proactive, detail-oriented, and a dependable team player.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

Opportunity to work in a rapidly scaling start-up.

Play a pivotal role in ensuring the seamless execution of our intercity travel operations, real-time issue resolution, and cross-functional coordination.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting‑edge technology to make mobility smarter, more sustainable, and more affordable. If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

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