Customer Support Engineer

Siemens AG; Thane; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Siemens Mobility seeks a Customer Support Engineer to manage maintenance and support for DE loco equipment across projects in India. You will lead a team of technicians, ensure safety, budget adherence, and timely maintenance while coordinating with operations and procurement.

The role requires 5+ years in DE loco maintenance, strong IT knowledge, and excellent communication. Based in Kolkata with potential travel to other sites within India and abroad.

Qualifications

• Bachelor of Engineering or Diploma in Electrical/Electronics discipline or equivalent.
• 05+ years of experience in DE loco domain, preferably metro rail projects with third rail.
• Competency in maintenance & troubleshooting of DE loco equipment.
• Good knowledge of IT systems and communication skills.

Responsibilities

• Coordinate routine, preventive, and major maintenance to keep DE loco equipment in optimal condition.
• Lead a team of maintenance technicians and support staff; train and evaluate performance.
• Manage budgeting for maintenance activities within allocated funds; meet safety targets.
• Ensure compliance with safety regulations for high to medium voltage operations.
• Oversee spare parts inventory and tools; maintain stock levels for downtime reduction.
• Track performance metrics and analyze trends to drive process improvements.
• Document maintenance activities for regulatory compliance and historical reference.
• Coordinate with operations, engineering, and procurement for smooth workflow.
• Identify opportunities to improve efficiency and reduce costs while maintaining quality.
• Provide timely reports on maintenance costs and performance to management.

Skills

Electrical/Electronics

5+ years experience

Maintenance & Troubleshooting

IT systems

People management

Education

BE Electrical

Diploma Engineering

Tools

IT systems

Job description

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

We are looking for Customer Support Engineer

You’ll make a difference by

• DE LocoEquipment
• Combination of technical expertise, leadership skills, and a commitment to safety and efficiency
• DE Loco Equipment maintenance and repair, with progressively increasing responsibility

Principal Accountabilities

• De Loco Equipment. This involves coordinating routine maintenance, preventive maintenance, and major repairs to keep the DE loco Equipment in optimal condition.
• Lead a team of maintenance technicians, mechanics, and support staff, including training, and evaluating team members to ensure a skilled and motivated workforce.
• As a manager, you will be in charge of budgeting for maintenance activities. You must ensure that the maintenance department operates within allocated budget limits while still meeting performance and safety targets.
• REL Equipment maintenance involves working with high to medium voltage of electricity. Ensuring compliance with safety regulations and implementing safety protocols is essential to prevent accidents and maintain a safe work environment.
• Oversee the inventory of spare parts, tools, and equipment required for maintenance tasks. Maintaining adequate stock levels and ensuring the availability of critical components is crucial to minimizing downtime.
• Regularly track and analyze DE loco Equipment performance metrics to identify trends, potential issues, and areas for improvement. Data-driven decision-making will help optimize maintenance processes and reduce downtime.
• Keeping accurate maintenance records and documentation is vital for regulatory compliance and historical reference. Ensure that all maintenance activities are documented properly.
• Coordinate with other departments, such as operations, engineering, and procurement, to ensure effective communication and smooth workflow.
• Continuously seek opportunities to enhance maintenance processes, increase efficiency, and reduce costs while maintaining or improving the quality of service.
• Ensure compliance with industry regulations, standards, and guidelines related to DE Loco Equipment maintenance and safety.
• Be prepared to handle emergencies and unexpected breakdowns, providing prompt and effective response and resolution.
• Implement and oversee environmentally friendly practices and compliance with environmental regulations.
• Work with external vendors and contractors as needed for specialized maintenance tasks or services.
• Regularly providing reports and updates to higher management about maintenance activities, costs, and performance metrics is an integral part of this role

Desired Skills:

• Bachelor of Engineering/Diploma in Engineering Degree in Electrical/Electronics discipline or its equivalent.
• Possesses more than or equal to 05 years of experience in DE loco domain preferably in metro rail projects operating with third rail mechanism.
• Must have competency in Maintenance & Troubleshooting DE Loco Equipment.
• Good knowledge of IT systems.
• Excellent communicator, both written and oral.
• People Management experience with strong leadership skills
• Well versed in DE loco Equipment Maintenance Strategy
• Must have managed a small team of 4-10 people
• Technical knowledge of DE loco Equipment and maintenance processes,

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Kolkata . You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers