Customer Support - BPO

Mphasis; Pune District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading BPO company in Pune is seeking a Customer Support Officer. The role involves responding to customer queries and requires excellent communication skills. Freshers can apply, and a cab facility will be provided. Candidates must be comfortable with U.S shift timings. Interested candidates can email their resumes.

Qualifications

• Graduate freshers and experienced candidates.
• Experience in international voice process preferred.
• Comfortable with rotational shifts and extended hours.

Responsibilities

• Respond to customer queries via calls and emails.
• Record interactions using client systems.
• Follow up to ensure customer satisfaction.

Skills

Excellent communication skills

Analytical skills

Fluent in spoken and written English

Active listening

Basic knowledge of insurance

Education

Any Graduate

Tools

MS Office

Avaya/Phone Operating

Job description

Role

Customer Support Officer - BPO

Qualification

• Any Graduate, Freshers can apply

Experience

Fresher to 2 years

Shift Timings

U.S Shift timings 6.30 PM to 3.30 AM, cab facility will be provided by the company pick up/ drop

Location

Kharadi, Pune

Who are we looking for?

• Graduate freshers and experienced candidates with excellent communication skills
• Analytical skills

For experienced: Candidates with 6 months-1.5 years of experience in international voice process.

Technical Skills

• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance

Process Skills

• Respond to customer queries via inbound/outbound calls and emails within defined SLAs
• Record interaction using client system with proper classificationRefer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests

Behavioral Skills

• Positive energy
• Positive attitude
• Self-learner

Interested candidates please share us your resume at [e-mail] or call Vignesh - 9677154030