Customer Support Associate (Voice)

Jar

Bengaluru

On-site

INR 300,000 - 500,000

Full time

14 days+

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Benefits offered by this job

Medical insurance for employees and their families

ESOPs allocation

Pluxee meal card

Swish club card for exclusive employee discounts

Advance salary plans

Relocation assistance

L&D programmes

Job summary

Jar, a leading daily saving app based in Bengaluru, is hiring a Customer Support Associate. The role requires strong communication and interpersonal skills, empathy, and problem-solving abilities. Responsibilities include handling customer queries through chat, voice, and email, conducting surveys for feedback, and managing time effectively. Candidates should have a bachelor’s degree and 1-4 years of experience. Benefits include medical insurance, ESOPs, and relocation assistance.

Qualifications

Minimum of 1–4 years of experience in customer support or similar roles.
Ability to manage a variety of user concerns across multiple channels.
Strong written and verbal communication skills.

Responsibilities

Handle customer queries across chat, voice, and email support.
Conduct surveys to understand customer usage and experience.
Prioritize tasks to meet department productivity standards.
Compose grammatically correct and concise written responses.
Resolve challenging customer issues and escalate when necessary.

Skills

Excellent communication skills

Interpersonal skills

Empathy

Problem-solving abilities

Customer-first attitude

Time-management

Knowledge of CRM systems

Adaptability

Education

Bachelor’s degree in administration or related field

Tools

Zen Desk

Freshdesk

Zoho

Google Workspace

MS Office

Job description

About Us

Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life‑changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future.

Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options—Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue.

We have a big dream of bringing “Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way.

Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $50 million+ in funding. In January 2025, we hit a huge milestone of becoming profitable. Now, we’re charging ahead, focused on sustainable growth and scaling impact.

What’s the role?

As a Customer Support Associate at JAR, you should possess excellent communication and interpersonal skills. You must demonstrate empathy, patience, and active listening to effectively resolve user queries. Strong problem‑solving abilities and a customer‑first attitude are essential. The role requires adaptability in managing a variety of user concerns across multiple channels. Proficiency in understanding digital products and a commitment to delivering a seamless user experience are key.

What will be your responsibilities?

Handling customer queries, providing chat, voice, and email support.
Conducting surveys with customers to understand usage and overall experience; collecting prompt and accurate feedback.
Effective time‑management and prioritization to ensure productivity and meet department standards.
Excellent comprehension skills—able to clearly understand and address customer issues appropriately.
Excellent composition skills—able to compose grammatically correct, concise, and accurate written responses.
Possessing excellent product knowledge and demonstrating ownership to resolve challenging customer issues, escalating when necessary.
Escalate users' unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team.

What’s required from you?

A bachelor’s degree in administration or related field.
A minimum of 1–4 years of experience.
Excellent interpersonal, written, and oral communication skills.
Knowledge of CRM systems (Zen Desk, Freshdesk, Zoho, etc).
Ability to use desktop/laptop computer system, familiarity with Google Workspace and MS Office.
Demonstrates conflict resolution, negotiation, and de‑escalation skills.
Self‑driven, motivated, task‑driven individual who can learn fast and operate with minimal support from the Manager and Lead.

The ideal candidates will be comfortable in a fast‑paced, multi‑tasked, high‑energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

What employee benefits do we have?