Customer Support Analyst

Talent Acquaintance; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Ahmedabad district, Gujarat, is seeking a customer-focused professional to handle inquiries and resolve issues. The role emphasizes delivering accurate product information and building lasting customer relationships.

Candidates should demonstrate excellent communication, multi-tasking in a fast-paced environment, and strong problem-solving skills. Collaboration with internal teams will be essential to resolve complex complaints and maintain high product knowledge.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Fast-paced environment

Problem-solving

Analytical skills

Attention to detail

Teamwork

Tools

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.