Customer Success Technical Architect

International Business Machines Corporation

Dadri

Sur place

INR 3 000 000 - 5 000 000

Plein temps

Il y a 12 jours

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Résumé du poste

IBM Global Sales is seeking a Customer Success Technical Architect to serve as a trusted technical advisor for Confluent customers. You will drive measurable value by improving health, accelerating adoption, and guiding best-practice decisions across streaming environments.

You will collaborate with Sales, Solutions, and Support teams to translate architecture topics into clear business outcomes, and lead proactive enablement and risk management activities.

Qualifications

5+ years in a customer-facing technical role such as Customer Success Architect, TAM, Solutions Architect, Support Engineer, SRE, or equivalent.
Ability to discuss application architecture, APIs, networking, security, observability, data integration and production operations with technical stakeholders.
Hands on knowledge of one or more cloud vendors (AWS, GCP, Azure).
Solid understanding of cloud networking and security technologies (VPC, Private Link, TLS/SSL, Kerberos, etc.).
Experience prototyping and analyzing code for client solutions in Java, Python, Go, etc.
Experience with JVM tuning and troubleshooting.
Experience with Linux (RedHat & Debian).
Strong written and verbal communication skills for technical and executive audiences.
Ability to manage multiple customer priorities and drive actions to completion.
Proactive, consultative mindset focused on preventing issues and delivering value.
Willingness to continue learning in a rapidly evolving domain.

Responsabilités

Own customer-facing technical execution for a portfolio of strategic customers.
Build trusted-advisor relationships with technical and business stakeholders.
Provide guidance on Confluent and Apache Kafka architecture, workload optimization, upgrades, and governance.
Maintain regular customer operating rhythm via office hours, reviews, health checks, and roadmaps.
Identify adoption blockers and create clear action plans with owners and milestones.
Coordinate with Support and other teams on escalations and remediation actions.
Prepare customers for upgrades, major launches, architecture changes, and production growth.
Educate teams on Confluent capabilities and product developments.
Gather customer feedback to improve product direction.
Contribute to CSTA practice with knowledge sharing and playbooks.

Connaissances

Customer-facing experience

Architecture discussions with tech & C

Cloud platforms (AWS, GCP, Azure)

Linux administration

Java, Python, Go

JVM tuning & troubleshooting

Programming languages & APIs

Excellent communication

Multi-stakeholder leadership

Proactive problem solving

Willingness to learn

Formation

Master's Degree

Bachelor's Degree in Computer Science/Engineering/Mathematics

Outils

AWS

GCP

Azure

Java

Python

Apache Kafka

Apache Flink

Spark

Hadoop

Cassandra

Description du poste

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your Role And Responsibilities

As a Customer Success Technical Architect (CSTA), you will be a trusted technical advisor to Confluent (an IBM Company) customers after they adopt our platform. You will help customers achieve measurable value from their Confluent investments by improving technical health, accelerating adoption, guiding best-practice decisions, and proactively managing risks across their streaming environments.

You will work as part of the broader customer account team and partner closely with Customer Success, Sales, Solutions Engineering, Professional Services, Support, Product, and Engineering. The role combines technical depth, customer leadership, structured execution, and the ability to translate complex architecture and operational topics into clear business outcomes.

What you will do

Own customer-facing technical execution for a portfolio of strategic customers, aligning activity to customer goals, adoption plans, and desired business outcomes.
Build trusted-advisor relationships with technical and business stakeholders, from practitioners and architects to senior leaders.
Provide proactive guidance on Confluent and Apache Kafka architecture, workload optimization, operational practices, upgrades, reliability, security, governance, and adoption.
Maintain a regular customer operating rhythm via office hours, quarterly reviews, health checks, roadmap alignment, and enablement.
Assess technical health, identify adoption blockers and emerging risks, and create clear action plans with owners, milestones, and follow-through.
Coordinate with Support and other Confluent and IBM teams on escalations, ensuring the customer has a clear path forward and that remediation actions are tracked to completion.
Help customers prepare for critical events such as upgrades, major launches, architecture changes, and production growth.
Educate customer teams on Confluent capabilities, recommended practices, and relevant product developments.
Bring customer feedback and product insights back to Confluent, helping improve the customer experience and inform product direction.
Contribute to the CSTA practice by sharing technical knowledge, reusable guidance, playbooks, and lessons learned.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Bachelor's Degree in Computer Science, Engineering, Mathematics, or a related technical field, or comparable practical background.

5+ years of experience in a customer-facing technical role such as Customer Success Architect, Technical Account Manager, Solutions Architect, Support Engineer, Site Reliability Engineer, or equivalent.
Ability to discuss application architecture, APIs, networking, security, observability, data integration, and production operations with technical stakeholders.
Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
Experience with Java Virtual Machine (JVM) tuning and troubleshooting
Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
Strong written and verbal communication skills, including the ability to lead structured conversations with both technical teams and executives.
Ability to manage multiple customer priorities, create clarity in ambiguous situations, and drive actions to completion.
A proactive, consultative mindset focused on preventing issues and creating customer value rather than only reacting to incidents.
Willingness to continue learning in a rapidly evolving technical domain and to share knowledge with peers....Less

Preferred Technical And Professional Experience

Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc