Customer Success Manager

Bitespeed; Mysuru; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading tech company in Mysuru seeks a Customer Success Manager to enhance customer retention and satisfaction. You will own client relationships, ensuring that customers derive maximum value from our product, drive upsells, and contribute to building a scalable customer success function. Strong communication and experience in customer success are essential.

Qualifications

• Experience in customer success or a similar role.
• Strong communication and relationship-building skills.
• Ability to analyze customer feedback for product development.

Responsibilities

• Own customer relationships and ensure they are successful.
• Track product adoption and maximize value for clients.
• Manage renewals and expansion revenue at account level.
• Develop and implement a scalable customer success playbook.

Skills

Customer relationship management

Client onboarding

Product adoption tracking

Cross-selling

Customer feedback analysis

Job description

About the role

We want to keep our customers for life.

• To do that, customer success is probably going to be our most important function and we want to treat it like that.
• So far our customer success function has been founder‑led, we have a track record of 250+ 5‑star reviews and the envious net negative churn (to the extent where some of our customers pay 5–10X of what they started with).
• We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers.
• This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

What you’ll do: Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.

• Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross‑sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.