Customer Success Manager

CS-Society; Chennai; Presencial; INR 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits from day 1

36 PTO days + 5 recharge days + 2vol"

Home Office setup & tech reimbursement

Mental wellness support & development

Descripción de la vacante

FourKites, Inc. is seeking a Customer Success Manager to own the day-to-day relationship with enterprise customers in our Chennai office. You will drive adoption, usage, and retention while partnering with Sales to expand the FourKites footprint.

The role requires building trusted advisor relationships and delivering measurable business value. You will train customers on the platform, define goals, and work cross-functionally to ensure customer success.

Formación

• 3–4 years of experience in enterprise customer success or account management at a SaaS company.
• Supply chain industry experience preferred.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Strong cross-functional collaboration and problem-solving skills.
• Willingness to travel occasionally as required.

Responsabilidades

• Own overall relationship with assigned customers, driving adoption, usage, retention and satisfaction.
• Establish a trusted advisor relationship and demonstrate continued value of products and services.
• Develop and nurture customers for advocacy and renewal opportunities.
• Help customers set goals and KPIs, aiding in achieving them.
• Lead quarterly Executive Business Reviews to align goals and progress.

Conocimientos

Customer Success

Account Management

SaaS

Cross-functional collaboration

Multitasking

Communication

Travel (occasional)

Bilingual (nice to have)

Descripción del empleo

FourKites, Inc. is a private company. FourKites is the AI-first supply chain company. We help the world's biggest brands move from watching their supply chain to running it, with AI agents that do the operational work instead of dashboards that only report it.

At the core is the Intelligent Control Tower: a live digital twin of your orders, shipments, inventory, facilities, and assets, powered by the FourKites Graph, eleven years of cross-company network data spanning 500,000+ carriers, 882 shippers, and 176 countries. No competitor can rebuild it.

On top of that network, a workforce of named AI agents runs the work your team should not have to. They keep orders on track, hold suppliers to their commitments, catch disruptions before they reach your customers, and keep inventory where demand is, autonomously, with a full audit trail on every action.

FourKites processes 3.2 million supply chain events a day and is trusted by more than 300 of the Fortune 500. Our mission is one billion hours of operational work completed by AI agents over the next decade. Founded in 2014. It has 532 employees. Annual revenue is $16M.

Description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you'll be doing:

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

About the team:

Our innovative Customer Success Managers are integral to our Operations team and overall customer-centric culture. With their creative problem-solving skills, they have created "raving fans" of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

Who you are:

Note: Role would require to work in Night Shift

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits:

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits
• Mental Wellness support and guidance
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• 3-4 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Supply Chain industry experience preferred
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Bilingual proficiency (Good to have)
• Willingness to travel occasionally, based on business needs, for customer meetings, on-site engagements, or official company purposes