Customer Success Manager

Entrust Datacard; Bengaluru; Remote; INR 15,00,000 - 20,00,000; Full time

Job summary

A company specializing in identity-centric security solutions is seeking a Customer Success Manager to manage a portfolio of long-tail enterprise customers. The ideal candidate thrives in a fast-paced environment, focuses on customer satisfaction, and has 4+ years of experience in B2B SaaS account management. This role emphasizes collaboration with various teams and offers flexible working options.

Benefits

Career Growth

Flexibility

Collaboration

Qualifications

• 4+ years of experience in customer success, account management, or client services in a B2B SaaS environment.
• Experience with customer success platforms is preferred.
• Passionate about customer success and continuous improvement.

Responsibilities

• Manage a portfolio of long-tail enterprise customers focusing on satisfaction, retention, and expansion.
• Develop and execute engagement plans tailored to customer needs.
• Collaborate with Sales, Product, and Support teams for seamless customer experiences.

Skills

Strong communication skills

Relationship-building skills

Ability to manage multiple accounts

Knowledge of customer success platforms

Education

Bachelor’s degree or equivalent experience

Tools

Gainsight

Salesforce

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

About the Role

We are looking for a proactive and customer‑centric Customer Success Manager to support our long-tail enterprise customers. This role is ideal for someone who thrives in a fast‑paced environment, enjoys building relationships, and is passionate about helping customers achieve their goals. You will manage a portfolio of large but lower‑touch accounts, ensuring they derive maximum value from our solutions while identifying opportunities for growth and retention.

Key Responsibilities

• Manage a portfolio of long‑tail enterprise customers, focusing on satisfaction, retention, and expansion.
• Develop and execute engagement plans tailored to customer needs and lifecycle stages.
• Monitor customer health metrics and proactively address risks and opportunities.
• Serve as the primary point of contact for customer inquiries, escalations, and feedback.
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences.
• Identify and surface upsell/cross‑sell opportunities to the Sales team.
• Contribute to the development of scalable processes and playbooks for long‑tail customer management.

Basic Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in customer success, account management, or client services in a B2B SaaS environment.
• Strong communication and relationship‑building skills.
• Ability to manage multiple accounts with varying needs and priorities.
• Experience with customer success platforms (e.g., Gainsight, Salesforce).

Preferred Qualifications

• Familiarity with IT security, Data and Identity or related domains is a plus.
• Self‑starter with a collaborative mindset.
• Comfortable working in a remote, cross‑functional team.
• Passionate about customer success and continuous improvement.

Benefits

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply Today!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube. For US roles, or where applicable, Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable, Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail]. Recruiter: Richa Srivastava [e-mail].