Customer Success Lead

Owne; Bengaluru; On-site; INR 446,000 - 558,000; Full time

Job summary

Owne in Bengaluru, India seeks a Customer Success Lead to own the end-to-end customer experience after onboarding. You will drive customer satisfaction, retention, and long-term value by coordinating onboarding, relationship management, and proactive problem solving.

You will monitor health metrics and identify churn risks, collaborating with product and support teams to ensure timely resolutions and meaningful feedback from customers.

Qualifications

• Experience in onboarding and customer success
• Ability to manage relationships with multiple customers
• Proven track record in driving retention and satisfaction

Responsibilities

• Customer Onboarding: Ensure smooth onboarding and adoption of the product.
• Relationship Management: Build strong relationships with key customers.
• Retention Strategy: Identify churn risks and implement retention initiatives.
• Feedback Loop: Act as the voice of customers within the organization.
• Issue Resolution: Handle escalations and ensure timely problem resolution.
• Success Metrics: Track NPS, CSAT, and customer health scores.

Skills

Customer relations

Onboarding

Communication

Problem solving

CRM tools

Retention strategy

Job description

Customer relationship management; Onboarding; Communication; Problem solving; CRM tools; Retention strategy

Full-time

Rs 40,000 - Rs 50,000

Job Summary

We are seeking a Customer Success Lead to own the end-to-end customer experience post onboarding. You will focus on driving customer satisfaction, retention, and long-term value.

Key Responsibilities

Customer Onboarding: Ensure smooth onboarding and adoption of the product.

Relationship Management: Build strong relationships with key customers.

Retention Strategy: Identify churn risks and implement retention initiatives.

Feedback Loop: Act as the voice of customers within the organization.

Issue Resolution: Handle escalations and ensure timely problem resolution.

Success Metrics: Track NPS, CSAT, and customer health scores.