Customer Success Executive – (MarTech)

Qoruz; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Job summary

A tech company in Bengaluru is seeking an experienced Customer Success Executive to lead customer onboarding, build relationships, and ensure satisfaction. You will support clients in maximizing value from our MarTech platform and work collaboratively across teams. The role requires 1+ year of experience, strong communication skills, and a proactive mindset.

Qualifications

• 1 year of experience in Customer Success or Client Servicing roles.
• Strong understanding of marketing technology platforms.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the onboarding journey for new customers.
• Build and maintain long-term relationships with customers.
• Address customer queries and proactively resolve issues.
• Monitor customer usage and provide data-backed insights.
• Collaborate with sales, product, and marketing teams.

Skills

Customer Success

Account Management

Communication

Analytical Skills

Fluency in English

Job description

Talent & People Specialist @ Qoruz || Driving Hiring Excellence & People Engagement || Hiring Across Tech & Creator Ecosystem Roles

Customer Success Executive – (MarTech)

Experience: 1-2 years

Budget - 6 LPA Fixed

About Qoruz, the Journey, and Life at Qoruz: https://bit.ly/TheQoruzLife

Job Description:

• Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption.
• Customer Relationship Management – Build and maintain strong, long‑term relationships with customers. Understand their marketing goals, provide strategic recommendations, and identify opportunities for account growth through upselling and cross‑selling.
• Customer Support & Retention – Address customer queries with speed and empathy through email, chat, and calls. Proactively resolve issues, ensuring customer satisfaction and long‑term retention.
• Performance Tracking & Insights – Monitor customer usage, engagement, and success metrics. Maintain accurate documentation in the CRM and provide data‑backed insights to improve customer outcomes.
• Cross‑Team Collaboration – Work closely with sales, product, and marketing teams to ensure customer feedback is communicated effectively. Collaborate on campaigns and initiatives that drive product adoption and customer success.

Requirements:

• 1 year of experience in Customer Success, Account Management, or Client Servicing roles (preferably in a SaaS or MarTech environment).
• Strong understanding of marketing technology platforms or influencer marketing ecosystems.
• Excellent communication and relationship‑building skills.
• Proactive, analytical, and customer‑centric mindset.
• Fluency in English (additional languages are a plus).

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Advertising Services, Technology, Information and Media, and Marketing Services

Referrals increase your chances of interviewing at Qoruz by 2x

Get notified about new Customer Success Executive jobs in Bangalore, Karnataka, India.