Customer Success Executive

Infodrive; Delhi; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A B2B SaaS company is seeking a Customer Success Executive in Delhi to drive revenue growth through upselling and renewals. The ideal candidate will have strong consultative selling skills and a deep understanding of customer journeys in a tech-driven environment. This role is vital for client retention and success, with responsibilities including managing renewals and building strong client relationships. Interested candidates can send their resumes to the provided email.

Qualifications

• Strong consultative selling and objection-handling abilities.
• Excellent verbal and written communication.
• Experience with CRM tools and client engagement platforms.

Responsibilities

• Identify upsell and cross-sell opportunities within the existing customer base.
• Proactively manage the renewal process to ensure client retention.
• Build and maintain strong relationships with key stakeholders across the client's organization.

Skills

Consultative selling

Excellent communication

Emotional intelligence

Time management

Tech-savvy

Tools

CRM tools

Job description

Job Title: Customer Success Executive( B2B SaaS)

Role Overview:

We are seeking a dynamic Renewal & Upsell Executive to join our Coach Renewal Team. This role is central to our customer growth and retention strategy within our B2B SaaS environment. The ideal candidate is proactive, customer-focused, and skilled at identifying opportunities to upsell, cross-sell, renew, and upgrade client subscriptions.

This role requires strong communication skills, a consultative mindset, and a deep understanding of SaaS customer journeys. You will serve as a trusted advisor to our clients, helping them derive maximum value from our platform while increasing revenue and retention for the company.

Key Responsibilities:

1. Revenue Growth through Upselling & Cross-Selling

• Identify and capitalize on upsell and cross-sell opportunities within the existing customer base.
• Conduct strategic product demonstrations to showcase additional features, modules, or upgraded plans.
• Use insights from client usage patterns and business needs to pitch relevant upgrades or add-ons.
• Consistently meet or exceed monthly revenue growth targets through renewals and expansions.

2. Client Retention & Subscription Renewals

• Proactively manage and own the renewal process, ensuring clients continue with the platform seamlessly.
• Engage customers to understand their pain points, ensure product adoption, and highlight the ROI of staying onboard.
• Address client objections with empathy and insight, working to resolve any renewal hesitations.
• Increase retention rate by delivering ongoing value and positioning the platform as mission-critical for their business.

3. Customer Success & Relationship Management

• Build and maintain strong relationships with key stakeholders across the clients organization.
• Monitor account health scores and usage patterns to identify at-risk accounts and take corrective actions.
• Schedule regular check-ins, product walkthroughs, and QBRs (Quarterly Business Reviews) to reinforce value.
• Ensure clients are actively using the platform and achieving their desired outcomes.

Skills & Attributes:

• Strong consultative selling and objection-handling abilities
• Excellent verbal and written communication
• High emotional intelligence and active listening
• Strong time management and follow-up discipline
• Tech-savvy and comfortable navigating SaaS dashboards
• Experience with CRM tools, chat platforms, and instant messaging for client engagement
• High energy, goal-oriented, and growth-focused mindset

Interested candidate can submit their updated resume to me at [e-mail] or What's me at 9818867233.