Customer Success Executive

Helira Energy Private Limited; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Helira Energy Private Limited is seeking the first customer success hire in Bengaluru to guide homeowners from booking through post-install. You will be the primary contact, coordinating installers, answering queries, and ensuring a smooth, transparent experience.

The role requires 1–4 years in customer-facing roles, fluency in Kannada and English, and strong organization. Based in Bengaluru, familiarity with CRM tools is a plus and you will help build the ongoing customer journey.

Qualifications

• 1–4 years in a customer-facing role such as support or success.
• Fluency in Kannada and English, spoken and written.
• Comfortable communicating by phone and WhatsApp.
• Organised, with persistence to close issues.
• Based in Bengaluru.

Responsibilities

• Be the single point of contact from booking to post-install.
• Confirm details, explain the process, and set install-day expectations.
• Coordinate install-day logistics with certified installers.
• Answer customer queries via phone, WhatsApp, and email.
• Log and route O&M requests until resolved.
• Flag recurring issues to the founder and product team.
• Maintain accurate customer records in the field app.

Skills

Customer support

Kannada & English

Phone communication

Organization

Bengaluru-based

Tools

CRM software

Job description

About Helira

Helira Energy Private Limited is a brand + technology company for residential rooftop solar in Bengaluru. Helira-certified installers carry out the physical work; the warranty and accountability stay with Helira. Homeowners book and pay through the app without a site visit, which makes clear, personal follow-up afterwards even more important to how the experience actually feels.

Why this role exists

As install volume grows, homeowners need a single, reliable point of contact from the moment they book through to after their system is live. This is the first customer success hire, joining in September and reporting to the founder, with the mandate to own that journey.

What you will do

• Contact homeowners after booking to confirm details, explain the process and set expectations for install day.
• Coordinate install-day logistics between the homeowner and installers certified to Helira's standard, keeping both sides informed.
• Be the first point of contact for customer queries by phone, WhatsApp and email, in Kannada and English.
• Log and route operations-and-maintenance (O&M) requests after install, and follow up until they are actually resolved.
• Flag recurring issues or complaints back to the founder and the product team.
• Keep customer records in the field app accurate and current.
• Support post-install check-ins to confirm system performance and customer satisfaction.

Essential requirements

• 1–4 years in a customer-facing role — customer support, customer success or similar.
• Fluency in Kannada and English, spoken and written.
• Comfortable on the phone and on WhatsApp with customers who are not always familiar with solar.
• Organised, and comfortable following up until something is genuinely closed out.
• Bengaluru-based.

Preferred

• Experience in a home-services, real estate or utilities customer-support role.
• Familiarity with solar, BESCOM or net metering as a customer-facing topic.
• Experience using a CRM or ticketing tool.

What we offer

• A structured entry point into customer success at a company building its first cohort of processes.
• A clear path to senior customer success executive, then customer success team lead, then customer experience manager for O&M.
• Direct visibility into how the founder builds the customer experience.

Compensation: competitive for an early-stage startup; finalised at offer.