Customer Success Engineer - CSE / Sr. CSE

ArmorCode Inc.; Bengaluru; Ibrido; INR 2.500.000 - 4.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance for employees and/or-

Remote work options / Flexible hours

Descrizione del lavoro

ArmorCode is seeking a Customer Success Engineer (CSE / Sr. CSE) to onboard customers and ensure successful adoption of the ArmorCode SaaS platform.

You will work with Product and Engineering to align feature requests with customer use cases and build AI-powered automations for faster deployments. You will own strategic engagement, oversee technical implementations, drive product adoption with data insights, and help customers utilize AI capabilities.

Competenze

• 7+ years in a technical customer-facing role in security software.
• SaaS experience with security products is preferred.
• Python scripting with API/workflow automation experience.
• Hands-on with LLMs or AI tools in technical work.
• Knowledge of SSO providers (e.g., Okta).
• Bachelor's in CS or related field; certifications are a plus.

Mansioni

• Strategic Customer Engagement: act as trusted advisor and align solutions with customer needs.
• Technical Implementation and Integration: lead deployments and build automation scripts.
• Product Adoption and Insights: drive adoption using data and success metrics.
• AI Enablement: promote AI-driven capabilities and share reusable AI assets.
• Exceptional Customer Experience: ensure proactive communication and enablement.
• Cross-functional Collaboration: align roadmaps with product, eng, and marketing.
• Training and Knowledge Management: maintain training materials and knowledge base.
• Data Management and Hygiene: keep customer data up to date and clean.

Conoscenze

Excellent communication

Problem solving

Explain technical concepts

Team player

Organized

Ownership of post-sales

AI-first habits

Python scripting

LLM proficiency

SaaS experience

SSO / Okta knowledge

Formazione

Bachelor's degree in CS or related field

CISSP / CISM / OSCP / PMP (nice to have)

Strumenti

Okta / SSO

Descrizione del lavoro

Customer Success Engineer - CSE / Sr. CSE

About ArmorCode

ArmorCode delivers the Agentic Control Plane for Unified Exposure Management. The ArmorCode platform ingests findings from 400+ security tools, correlates them with business context in the Context Risk Graph, and puts Anya AI agents to work prioritizing, routing, and verifying fixes. Enterprises including Visa, PayPal, Volvo Group, and Johnson Controls use ArmorCode to remediate at machine speed and reduce risk fast.

Processing over 400 billion findings a year across hundreds of native integrations, ArmorCode unifies, prioritizes, and drives remediation across applications, cloud, code, infrastructure, and AI. Powered by Anya, the industry's first agentic AI framework for enterprise security, ArmorCode is trusted by global enterprises to reduce exposure and adopt AI and modern software practices with confidence, without replacing existing tools or forcing vendor consolidation.

ArmorCoders believe in five core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our \"5H\" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.

About the Role

Our Customer Success Engineers play an important role in onboarding new customers and ensuring successful adoption of the platform. Together with the Customer Success Manager, you will ensure a smooth onboarding process for the technical implementation of the ArmorCode SaaS platform. You will work closely with Product Management and Engineering to make sure feature requests are developed to meet customer use cases. You will also use AI hands-on in your day-to-day work, building automations and AI-assisted workflows that make onboarding and integrations faster, more repeatable, and more consistent across customers.

What You'll Own

Strategic Customer Engagement

• Act as a trusted advisor to customers and internal teams, providing feedback to accelerate and prioritize delivery.
• Identify technical and business requirements, aligning solutions with customer needs to drive value and exceed expectations.
• Serve as the main point of contact throughout the customer journey, working with the CSM on a success plan with clear outcomes and keeping communication effective across executives, business owners, and operational teams.

Technical Implementation and Integration

• Accelerate time to value (TTV) through short deployments, working with the Development team to find the best setup for each customer's integration needs.
• Oversee and support technical implementation tasks for new customers.
• Build and maintain scripts and automations (Python, APIs, and LLM-assisted workflows) that make onboarding, integration setup, and configuration validation repeatable.
• Use AI tools to speed up implementation work, such as mapping customer tool landscapes to integrations, drafting implementation plans, and generating configuration and API scripts, and review everything before it reaches a customer.

Product Adoption and Insights

• Drive adoption of our product and solutions, using data to give 360-degree insight into current status and progress, from baseline customers to enterprise upsells.
• Build relationships within assigned customers to support and execute their strategy and solutions roadmap.
• Identify risks early, build and execute "get well" plans, and define critical success factors and success metrics.
• Use AI-assisted analysis of usage and onboarding data to spot adoption gaps and stalled deployments early, and turn them into specific next steps.

AI Enablement

• Help customers adopt and get value from the platform's AI-driven capabilities, and bring their feedback to Product and Engineering.
• Build reusable assets (prompt libraries, scripts, onboarding templates, playbooks) and share them so the whole Customer Success team gets faster.

Exceptional Customer Experience

• Deliver an exceptional customer experience through proactive communication, effective use of internal resources, and customer enablement resources that support business goals.

Cross-functional Collaboration

• Liaise between product management, engineering, marketing, and the customer, communicating product and strategic roadmaps and generating insights that influence company and customer action.

Training and Knowledge Management

• Drive training initiatives, maintain a training record, and keep your own knowledge current.
• Participate in answering level one support questions and contribute to building and updating the knowledge base for internal and external use.
• Use AI to accelerate drafting of implementation guides and enablement content, with human review for accuracy.

Data Management and Hygiene

• Keep customer data up to date across all platforms, and regularly verify the hygiene of new and existing data so it stays usable.

Who you are

Qualifications

• 7+ years of experience in a technical customer-facing role such as Customer Success Engineer, Solutions Engineer, Sales Engineer, Implementation Engineer, or similar, with a cybersecurity background.
• Knowledge of the mission and practices of Customer Success functions.
• Experience with Software as a Service (SaaS), preferably at a security software company.
• Python scripting experience, including using APIs for workflow automation.
• Hands-on experience using LLMs or generative AI tools in technical work such as scripting, automation, integration work, or technical documentation, including effective prompting.
• Practical judgment about AI limits: you validate outputs, recognize hallucinations, and protect customer and confidential data when using AI tools.
• Knowledge of Single Sign-on (SSO), Okta, and similar identity providers.
• Experience in technical troubleshooting (product, software, etc.).
• Bachelor's degree in computer science or a related field, a coding bootcamp, or equivalent work experience is a strong plus.
• CISSP, CISM, OSCP, or PMP is a strong plus.
• Plus: experience building automations that call LLM APIs, or working with agentic or workflow tools.

Skills

• Excellent communication skills and enjoyment in working directly with customers.
• Strong problem solver who thrives in an unstructured environment.
• Ability to explain technical concepts and recommendations clearly to customers.
• Team player who builds collaborative relationships with other departments.
• Organized in tracking customer requests.
• Ownership of the post-sales process, including kick-off, launch, health checks, and renewal/upsell.
• AI-first habits: you reach for automation and AI first on repetitive implementation and onboarding work, and you share what works.

Behavioural Skills

• Customer-centric approach and solution selling
• Problem-solving
• Cross-functional collaboration

Why You Will Love It

• Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
• Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
• Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
• Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
• Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
• Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
• Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered

ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.