Customer Success Engineer

Lightbeam; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A dynamic tech company in India seeks a Customer Success Engineer to be the primary technical contact for customers. The role involves onboarding new clients, troubleshooting technical issues, and enhancing the customer experience. Ideal candidates will have 7+ years of technical experience in customer support and software development, alongside a Bachelor's degree in Computer Science. Join this fast-paced environment to help shape a cutting-edge AI-based Privacy platform.

Qualifications

• 7+ years of customer-facing technical experience.
• Strong experience in software development or IT infrastructure.
• Experience with containerized applications.

Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Onboard new customers and ensure successful implementation.
• Troubleshoot technical issues and work with the engineering team.
• Develop technical documentation and training materials.

Skills

Customer Support

Technical Troubleshooting

Communication

Problem-Solving

Kubernetes

Education

Bachelor’s degree in Computer Science or related field

Tools

SaaS products

Cloud-based technologies

Job description

At LightBeam, we are building a next-gen AI-based Privacy platform. We are helping build a privacy-first world with the help of our Data Privacy Automation (DPA) solution that ties together sensitive data discovery, cataloging, access and makes the right (sensitive) identity-centric data available to the right people and teams. With the help of the 360-degree view of the entire sprawl of sensitive data that the solution provides, we enable privacy officers to set policies to automate enforcement.

The Role

We are looking for a passionate Customer Success Engineer(CSE) to help us build and evolve. This is a great opportunity to create impact, have solid learning, work with a fantastic team and live the startup life!

What You’ll Do

• Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
• Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
• Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
• Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and elevate critical issues as needed.
• Conduct regular check‑ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross‑selling additional products or services.
• Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
• Assist customers, partners & sales teams in deployments, upgrades, and maintenance of LightBeam stack.
• Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7+ years of experience in a customer‑facing technical role, such as customer support engineer or solutions engineer.
• Strong technical background with experience in software development, system administration, or IT infrastructure.
• Excellent problem‑solving skills and the ability to troubleshoot technical issues independently.
• Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.
• Proven track record of delivering exceptional customer service and driving customer satisfaction.
• Ability to multitask and prioritize competing demands in a fast‑paced environment.
• Experience working with SaaS products or cloud‑based technologies is preferred.
• Must have worked on containerized applications & be familiar with Kubernetes troubleshooting.
• Experience in a managerial role and must be able to serve as a senior for guidance, with good problem‑solving skills.

Ready to bet on yourself? Let’s build something extraordinary, together.