Customer Success Associate, India

AlgoSec; Delhi; Hybrid; INR 450,000 - 700,000; Full time

Job summary

AlgoSec in Gurugram, India is hiring a Customer Success Associate to help scale engagement with a growing base of customers.

You will segment users by product usage and adoption stage, design targeted programs, and partner with teams across CS, Support, Product, Marketing, and Sales to ensure timely follow-up and value realization for clients.

This is a hybrid role requiring comfort with US hours and a collaborative, fast-paced global environment.

Qualifications

• 2–5 years in a Customer Success Associate role or related SaaS marketing role.
• Experience with networking or security is a plus.
• Strong written and verbal communication skills.
• Highly organized with ability to manage multiple programs and segments.

Responsibilities

• Manage a large volume of customers in the scaled segment, driving engagement.
• Segment customers by product usage and adoption stage to design targeted strategies.
• Coordinate digital-first programs (emails, webinars, playbooks, office hours, communities).
• Monitor customer health and trigger actions for intervention when needed.
• Collaborate with CS, Support, Product, Marketing, and Sales to route resources and follow up.
• Track effectiveness of engagement (open rates, webinar attendance, adoption trends).
• Contribute to program improvements by testing initiatives and automating processes.

Skills

Customer Success

SaaS Experience

Communication

Organization

Collaboration

US Time Zone Hours

Proactive

Tools

Salesforce

Planhat

Job description

AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Associate.

This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.

Reporting To:VP of Global Customer Success

Location:Gurugram, India(Hybrid)

Direct Employment

WhatYou’llDo

• Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
• Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
• Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
• Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
• Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
• Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
• Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.

WhatWe’reLooking For

• 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
• Networking or security background.
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
• Customer-focused with a proactive and collaborative approach.
• Comfortable working independently in a fast-paced, global environment
• Ability to cover US time zone, including willingness to work evening hours until 11pm 2 to 3 times per week

Nice to have:

• Experience with Salesforce, Planhat or other Customer Success Platforms.
• Experience running campaigns, webinars, or other digital engagement initiatives.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.