Customer Solution Manager

Domnic Lewis; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Domnic Lewis in Thane, Maharashtra, Pharmaceuticals division seeks a Customer Solution Manager to oversee order-to-bill operations, ensuring seamless service delivery and high customer satisfaction.

You will manage escalations, drive process improvements, collaborate with internal teams and external partners, and support audits and compliance. ERP (S4 HANA) experience preferred to optimize O2B workflows.

Qualifications

• Bachelor’s degree in business or related discipline.
• 5-7 years' experience in O2B, supply chain, or finance operations.
• Strong knowledge of order-to-cash processes.
• Excellent stakeholder management and communication skills.
• Experience in healthcare/pharmaceuticals preferred.

Responsibilities

• Oversee order-to-bill (O2B) operations and resolve escalations (orders, pricing, claims, complaints).
• Monitor third-party vendor performance and drive corrective actions.
• Lead customer engagement initiatives and joint value creation projects.
• Recommend and implement process/technology improvements, including ERP (S4 HANA) projects.
• Collaborate with planning, logistics, and finance teams for operational synergy.
• Support audits and compliance requirements.

Skills

Stakeholder management

Communication

Order-to-cash knowledge

Process improvement

Education

Bachelor’s degree in business/related discipline

Tools

ERP (S4 HANA)

Job description

Location: Thane, Maharashtra

Division: Pharmaceuticals

Role Overview

We are seeking a Customer Solution Manager to oversee order-to-bill operations, ensuring seamless service delivery and high customer satisfaction. This role involves managing escalations, driving process improvements, and collaborating with internal teams and external partners to deliver operational excellence.

Key Responsibilities

• Manage order-to-bill (O2B) operations and resolve escalations (orders, pricing, claims, complaints).
• Monitor third-party vendor performance and drive corrective actions.
• Lead customer engagement initiatives and joint value creation projects.
• Recommend and implement process/technology improvements, including ERP (S4 HANA) projects.
• Collaborate with planning, logistics, and finance teams for operational synergy.
• Support audits and compliance requirements.

Requirements

• Bachelor’s degree in business or related discipline.
• 5-7 years' experience in O2B, supply chain, or finance operations.
• Strong knowledge of order-to-cash processes.
• Excellent stakeholder management and communication skills.
• Experience in healthcare/pharmaceuticals preferred.