Customer Services Assistant

University of York - Computer Science; Nagpur District; On-site; INR 30,12,000 - 31,90,000; Part time

Job summary

An educational institution is seeking a part-time Customer Services Assistant to support library operations. Responsibilities include maintaining library readiness during opening hours, providing reception services, and assisting with stock preparation. Candidates should have front-of-house customer service experience and a good general education. This role emphasizes flexible working arrangements and inclusivity.

Qualifications

• Experience of front-of-house customer service is essential.
• A full clean driving licence is required.

Responsibilities

• Ensure library buildings are ready for use during opening hours.
• Assist with providing reception services and patrol library buildings.
• Provide stock preparation, processing, and tidying.

Skills

Customer service experience

Flexibility

Self-motivation

Reliability

Effective communication

Ability to lift and move items

Education

Good general education

Job description

Department

Student and Academic Services

Salary

£25,804 - £27,319 per year (pro-rata for part-time working)

Grade

Grade 2

Contract status

Open

Hours of work

Part-time

Based at

University of York campus

Interview date

To be confirmed

Posted Date

11/11/2025

Apply by

25/11/2025

Job Reference

14519

Documents

• 14519 Job Description.pdf (PDF, 261.13kb)

Role Description

The Library is seeking to recruit a Customer Services Assistant to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services.

About the Department

The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

1 x weekend role working 15 hours per week from 8 am to 4 pm Saturdays and Sundays

Skills, Experience & Qualification Needed

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self‑motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving licence is essential and the ability to lift and move books, furniture and equipment.

Contact

For informal enquiries: please contact Nathan Williams, Services Manager, [e-mail], 01904 323825

Equality and Diversity

The University strives to be diverse and inclusive – a place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. We offer family‑friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork