Customer Service Trainer

Policybazaar.com; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Policybazaar.com in Gurugram invites applications for a Training & Development role. You will shape and deliver programs for new hires, sales staff, and product knowledge, ensuring alignment with performance targets.

Ideal candidates have a background in employee development, strong coaching skills, and fluency in English and Hindi to support diverse teams in India.

Qualifications

• Experience in training and development in a corporate setting.
• Ability to design and deliver product and sales trainings.
• Strong communication and feedback delivery skills.

Responsibilities

• Train new employees in sales, product knowledge, and internal systems.
• Attend monthly calibrations and new launches.
• Identify training needs across levels and conduct refresher sessions.
• Coordinate training schedule and prepare training materials.
• Deliver product training on Term/Investment products to new joiners.
• Provide selling, retention, and soft skills training to staff.
• Evaluate training effectiveness and report outcomes.
• Maintain workshops records and participant feedback.

Skills

Training

Coaching

Employee development

English fluency

Hindi fluency

Job description

About Policybazaar -As India’s largest insurance broker, Policybazaar is committed to making insurance accessibleand understandable for every Indian. Since 2008, we have been at the forefront of transformingthe insurance sector by providing transparent, efficient, and unbiased solutions tailored to thediverse needs of over 80.5 million registered users.

Major Job responsibilities would be as under:

• Training new employees in areas including sales training, product knowledge, customercommunications and internal systems
• Attend Monthly Calibrations and New Launches
• Identifying the training needs across levels & conducting Refresher Training for the employeesto improve productivity
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Responsible for providing the product knowledge on Term/ Investment/ Both to all new joiners
• Delivering product training (including selling skills, retention skills, soft skills, objectionhandling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants’ score sheets
• Arrange follow-up training
• Audit Calls, deliver constructive feedback and counselling employees on Product, Process andBehaviour (whenever it deems fit)
• Maintain detailed records of workshops conducted, participant lists, feedback, follow upactivities etc

Who is an ideal fit:

Desired Skills:

• Required from a training background
• Proficiency in employee development to assist employees in meeting the PerformanceTargets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to elevate issues to their supervisor or other internal departments
• Demonstrated language fluency in English & Hindi.

We Are an Equal Opportunity Employer -At our company, we firmly believe in upholding the principles of Equal Employment Opportunity(EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion,disability, or any other protected characteristic, have equal access to employment opportunities,fair treatment, and advancement within our organization.