Customer Service Representative

Concentrix; Khordha; Sur place; INR 223 000 - 357 000; Plein temps

Résumé du poste

Concentrix in Bhubaneswar (IND) is seeking a Customer Service Representative to handle inbound and outbound calls and online inquiries. The role emphasizes courteous, professional interactions, resolving routine problems, and maintaining accurate case records.

Ideal candidates are graduates with strong communication and customer service orientation, capable of multi-tasking in a fast-paced environment, and willing to rotate shifts as needed.

Qualifications

• Graduate or undergraduate in any discipline.
• Strong communication skills and customer service orientation.
• Ability to learn quickly and adapt to changes in a fast-paced environment.

Responsabilités

• Handle inbound/outbound calls or online inquiries professionally.
• Clarify customer requirements and provide resolutions with empathy.
• Document and update customer records accurately in the system.
• Offer additional products and services where appropriate.
• Maintain knowledge of client products/services.

Connaissances

Excellent communication

Customer service

Problem-solving

MS Office skills

Formation

Graduate / Undergraduate in any discipline

Outils

MS Office

Description du poste

## Customer Service RepresentativeApplylocations: IND Bhubaneshwar Rajmahal MLCP 4th & 5th Flrstime type: Full timeposted on: Posted 9 Days Agojob requisition id: R1727853Job Title:Customer Service RepresentativeJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.## Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffIn case you are selected for a Content Moderator role, please note that:1. The nature of the job will include accessing explicit content that includes text, picture, video etc.2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service## Candidate Profile• Graduate / Undergraduate in any discipline (may vary basis the job requirement)• 0 to 3 years of relevant experience• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required\\*Job requirements may vary by country and will not contravene any local laws## Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.## • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem-solving skills• Demonstrate strong probing and problem-solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently## **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.NOTICE: Recruitment Fraud Alert**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.** **Learn more:** **https://www.concentrix.com/scam-warning/**