Customer Service Representative

Lindström konserni; Bengaluru; On-site; INR 525,000 - 600,000; Full time

Job summary

Lindström in Bengaluru seeks a proactive Customer Service Representative to support backend service operations and customer care, ensuring seamless coordination between customers, service teams, and internal stakeholders. The role emphasizes invoicing, receivables follow-up, stock handling, and process governance.

The ideal candidate will have 1–2 years in a B2B customer-facing role, strong communication, and coordination skills, plus MS Office proficiency.

Qualifications

• 1–2 years of experience in customer interface or customer support in a B2B service environment.
• Strong coordination and problem-solving abilities.
• Good verbal and written communication skills.
• Customer-centric mindset with interpersonal skills.
• Basic knowledge of invoicing, receivables, and operational processes.
• Proficiency in MS Office and basic system handling.
• Willingness to travel locally if required.

Responsibilities

• Support day-to-day backend operations related to service delivery and customer care.
• Coordinate with internal teams to ensure timely and accurate service execution.
• Monitor service requests, delivery schedules, and customer commitments.
• Ensure smooth operational support for field and customer-facing teams.
• Handle customer queries, concerns, and escalations professionally and within defined timelines.
• Maintain strong customer relationships by ensuring responsive communication and resolution support.
• Track customer feedback and contribute towards improving customer satisfaction levels.
• Provide regular updates to customers regarding service status and resolutions.
• Support invoicing activities and ensure billing accuracy.
• Coordinate with customers and internal stakeholders for receivables follow-up and payment tracking.
• Maintain proper documentation related to billing and collections.
• Maintain and update stock-related records and operational data.
• Coordinate inventory movement and support stock reconciliation activities when required.
• Ensure operational data accuracy within internal systems.
• Follow company policies, operational SOPs, and compliance requirements.
• Ensure proper documentation and process adherence across activities.
• Support reporting and MIS activities related to customer service operations.

Skills

Verbal communication

Written communication

Coordination

Problem solving

Interpersonal skills

Basic system handling

Education

Any Graduate or Diploma

Tools

MS Office

Job description

We are all part of Lindström's sustainable growth story. Get ready to work in innovative and global environment of impactful textile service business. We care in every thread – dare to grow and shine with us.

Purpose of the Role:

We are looking for a proactive and customer-focused Customer Service Representative to support backend service operations and customer care activities at Lindström. The role is responsible for ensuring seamless coordination between customers, service teams, and internal stakeholders to deliver consistent service quality and operational excellence.

The ideal candidate should possess strong coordination skills, customer handling abilities, and attention to operational processes including invoicing, stock handling, receivables follow-up, and issue resolution.

Key Responsibilities:

Service & Delivery Coordination

• Support day-to-day backend operations related to service delivery and customer care.
• Coordinate with internal teams to ensure timely and accurate service execution.
• Monitor service requests, delivery schedules, and customer commitments.
• Ensure smooth operational support for field and customer-facing teams.

Customer Care & Experience

• Handle customer queries, concerns, and escalations professionally and within defined timelines.
• Maintain strong customer relationships by ensuring responsive communication and resolution support.
• Track customer feedback and contribute towards improving customer satisfaction levels.
• Provide regular updates to customers regarding service status and resolutions.

Invoicing & Receivables

• Support invoicing activities and ensure billing accuracy.
• Coordinate with customers and internal stakeholders for receivables follow-up and payment tracking.
• Maintain proper documentation related to billing and collections.

Stock & Operational Support

• Maintain and update stock-related records and operational data.
• Coordinate inventory movement and support stock reconciliation activities when required.
• Ensure operational data accuracy within internal systems.

Process, Compliance & Governance

• Follow company policies, operational SOPs, and compliance requirements.
• Ensure proper documentation and process adherence across activities.
• Support reporting and MIS activities related to customer service operations.

Key Requirements:

Educational Qualification

• Any Graduate / Diploma holder from a recognized institution.

Experience

• 1–2 years of experience in customer interface or customer support roles within a B2B service environment.
• Good verbal and written communication skills.
• Strong coordination and problem-solving abilities.
• Customer-centric mindset with good interpersonal skills.
• Basic knowledge of invoicing, receivables, and operational processes.
• Proficiency in MS Office applications and basic system handling.
• Willingness to travel locally based on business requirements.

Why Join Us

• Opportunity to work with a globally recognized service organization.
• Collaborative and supportive work environment.
• Learning opportunities in customer service, operations, and process management.
• Career growth opportunities within service and operations functions.

What Success Looks Like in This Role

• Timely response and support to customer requirements.
• Smooth coordination between customers and internal teams.
• Accurate handling of operational documentation and system updates.
• Positive customer experience and effective issue resolution.

At Lindström, we are dedicated to fostering a workplace where diversity, equity, and inclusion are at the core of our values. We welcome and encourage individuals from all backgrounds and minority groups to apply. We believe that our strength lies in our diversity, and we are committed to creating an environment where everyone feels valued, gets the sense of belonging, and can be their true selves. Lindström is an equal opportunity employer, and we are proud to be a workplace free from discrimination.

Founded in 1848 and headquartered in Helsinki, Finland, Lindström now operates in 24 countries across Europe and Asia, with a 2025 turnover of EUR 542 million. As a forerunner in sustainable textile services, we are dedicated to innovation and environmental responsibility. We provide comprehensive solutions for industries including workwear, cleanroom textiles, mats, and more.