Customer Service Officer

Deepija Telecom Pvt Ltd; Raipur; On-site; INR 3,00,000 - 4,00,000; Full time

Job summary

A leading telecom solutions provider in Raipur is seeking an Inside Sales Executive to drive lead generation and enhance customer service. This full-time on-site position involves identifying customer needs, effectively communicating solutions, and achieving sales targets in collaboration with the sales team. Candidates should possess strong sales skills, excellent communication, and a Bachelor's degree in a relevant field to thrive in this entry-level role.

Qualifications

• Strong communication skills and experience in customer service are essential.
• Proficiency in CRM software is required, familiarity with SalesForce is a plus.
• Ability to generate leads and drive sales independently.

Responsibilities

• Generate and nurture leads for the sales team.
• Communicate effectively with potential and existing customers.
• Collaborate with the sales team to achieve revenue growth.

Skills

Inside Sales and Lead Generation skills

Excellent Communication and Customer Service skills

Strong Sales skills

Proficient in using CRM software

Knowledge of SalesForce

Ability to work independently and collaboratively

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Job description

Company Description

Deepija Telecom is a market leader in Telecom Applications, providing solutions that keep pace with the rapidly changing technology landscape. Our ConVox suite of applications, including Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, and IVR, are integrated with leading CRMs like SalesForce. We have deployed thousands of solutions domestically and globally, demonstrating our pioneering leadership in both premises-based and hosted/cloud telecom solutions. Our innovations help businesses of all sizes utilize intelligence for a more accurate understanding of their call center challenges and opportunities.

Role Description

This is a full-time on-site role for an Inside Sales Executive, located in Raipur. As an Inside Sales Executive, you will be responsible for lead generation, customer service, and sales activities. Your day-to-day tasks will include identifying and nurturing leads, effectively communicating with potential and existing customers, and understanding their needs to provide suitable solutions. You will work closely with the sales team to drive revenue growth and achieve sales targets.

Qualifications

• Inside Sales and Lead Generation skills
• Excellent Communication and Customer Service skills
• Strong Sales skills
• Proficient in using CRM software; knowledge of SalesForce is a plus
• Ability to work independently and collaboratively in a team environment
• Bachelor's degree in Business, Sales, Marketing, or related field

Seniority Level

• Entry level

Employment Type

• Full-time

Industries

• IT Services and IT Consulting