Customer Service Officer

DBS Bank; Mumbai, Kolhapur District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading Asian bank is seeking candidates for a banking role in Mumbai, Maharashtra. The ideal applicant will have 2-4 years of banking experience, strong communication skills, and the ability to build relationships with clients. Responsibilities include ensuring compliance with regulations, processing transactions, and addressing customer inquiries. This position offers a competitive salary and benefits package.

Benefits

Competitive salary

Benefits package

Dynamic work environment

Qualifications

• 2-4 years of banking experience required.
• Ability to comply with regulations and handle cash transactions.
• Strong customer service skills.

Responsibilities

• Ensure compliance with banking regulations for all transactions.
• Process cash and transfer transactions.
• Handle customer service requests and resolve inquiries.
• Address customer grievances in a timely manner.

Skills

Communication skills

Interpersonal skills

Relationship building

Computer knowledge

Education

Graduate preferably in Banking/Commerce

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and *escalate** when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
• Interseted candidate please share your resume to [e-mail]