Customer Service Manager

Bonito Designs; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bonito Designs is seeking a Customer Service Manager to lead daily operations and elevate client experience from Chennai-based office. You will mentor a support team, handle escalations, and collaborate with design, sales, and project teams to ensure timely delivery.

Ideal candidates have a Bachelor's degree and at least 2.5 years in customer service management, with excellent communication and problem-solving skills and proficiency in CRM tools and MS Office. Join us to drive service excellence.

Qualifications

• Bachelor's degree in any field.
• At least 2.5 years in customer service management.
• Excellent communication and problem-solving skills.
• Experience handling escalations and conflict resolution.
• Proficiency in CRM tools and MS Office.

Responsibilities

• Manage and oversee daily customer service operations.
• Lead, train, and mentor the customer support team.
• Handle customer escalations and ensure timely resolution.
• Coordinate with design, sales, and project teams to ensure smooth delivery.
• Monitor service metrics such as response time, resolution time, and CSAT.
• Develop and implement customer service policies and procedures.
• Collect and analyze customer feedback to improve service quality.
• Ensure consistent and professional communication with clients.
• Prepare service performance reports for management review.

Skills

Communication

Problem solving

Escalation handling

Team leadership

CRM tools

MS Office

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

Role & responsibilities

• Manage and oversee daily customer service operations.
  
• Lead, train, and mentor the customer support team.
  
• Handle customer escalations and ensure timely resolution.
  
• Coordinate with design, sales, and project teams to ensure smooth project delivery.
  
• Monitor service metrics (response time, resolution time, CSAT).
  
• Develop and implement customer service policies and procedures.
  
• Collect and analyze customer feedback to improve service quality.
  
• Ensure consistent and professional communication with clients.
  
• Prepare service performance reports for management review.

Preferred candidate profile

• Bachelors degree
  
• Minimum 2.5 years of experience in customer service management
  
• Excellent communication and problem-solving abilities.
  
• Experience handling customer escalations and conflict resolution.
  
• Proficiency in CRM tools and MS Office.