Customer Service Executive - Two Wheeler Loans

Tata Capital; Coimbatore District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A financial services company in Coimbatore District is seeking a candidate for a role focused on achieving retail loan disbursement targets and ensuring high customer satisfaction. Responsibilities include identifying target areas for business, developing distribution channels, and building strong client relationships. Candidates should hold a graduate degree and ideally have 0–3 years of experience in a relevant field. This position requires proactive engagement with customers and vendors to promote the brand effectively.

Qualifications

• Graduate in any discipline.

Responsibilities

• Ensure the achievement of disbursement targets of retail loan product with minimum delinquency.
• Identify target areas for prospective business.
• Ensure high customer satisfaction level by understanding customer needs.

Education

Graduate in any discipline

Job description

Responsibilities

• To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.
• Identify target areas for prospective business.
• Pre‑screen customer segments as per the organization norms.
• Ensure the number of log in along with disbursement.
• Achieve sanction ratio target.
• Ensure high customer satisfaction level by proactively understanding customer needs and cross‑selling multiple products as per the requirements.
• Execute sales promotion activities to build customer interest in the TCFSL brand.
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels.
• Provide training to staff members and vendors so as to develop a strong understanding of the markets/competition/process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit/RBI regulations.

Qualifications

• Graduate in any discipline.

Experience Required

0–3 years