Customer Service Executive

AVP HR SOLUTIONS PRIVATE LIMITED Hiring For Leading IT/E-commerce based company; Mumbai City; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading IT/E-commerce firm is seeking a Customer Service Representative to respond to customer inquiries and resolve issues efficiently. The ideal candidate will have at least 1 year of experience in customer service, possess a Bachelor’s degree in Business Administration or a related field, and demonstrate excellent communication skills. Candidates should be customer-focused, detail-oriented, and proficient in Microsoft Office. This role offers opportunities for training and collaboration within a dynamic environment.

Qualifications

• 1 year of experience in a customer service role.
• Strong communication skills, both verbal and written.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Respond to customer inquiries and resolve issues professionally.
• Handle escalated customer complaints and find effective solutions.
• Provide product information and assistance to customers.
• Monitor customer feedback and suggest improvements.
• Collaborate with other departments for seamless service.
• Maintain accurate customer records and documentation.
• Assist in training new customer service representatives.
• Participate in team meetings to improve service processes.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Customer-focused mindset

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Job description

Roles and Responsibilities3>

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Handling escalated customer complaints and finding effective solutions.
• Providing product information and assistance to customers.
• Monitoring customer feedback and suggesting improvements to enhance the customer experience.
Collaborating with other departments to ensure seamless communication and service delivery.
• Maintaining accurate customer records and documentation.
• Assisting with training and mentoring new customer service representatives.
• Participating in team meetings and contributing ideas to improve customer service processes.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least 1 year of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Proficiency in Microsoft Office applications.
• Customer-focused mindset and a passion for delivering exceptional service.