Customer Service Executive

Indel Money; Kottayam, Karur, Bargarh, Pudukkottai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A financial services company in Kottayam is seeking a Customer Service Executive to provide support through phone, email, and live chat. The ideal candidate will have excellent communication skills and knowledge of customer service processes to efficiently resolve inquiries and complaints. This role encompasses providing detailed product information, upselling, and ensuring customer satisfaction through follow-ups.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Resolve customer complaints and issues, and escalate to higher-level management as necessary.
• Record customer interactions and transactions in a customer service database.
• Maintain a thorough knowledge of the company's products, services, and processes.
• Provide customers with information about product features, pricing, and availability.
• Cross-sell and upsell products and services to meet customer needs and increase sales.
• Process customer orders, returns, and exchanges in a timely and efficient manner.
• Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.

Job description

INDEL MONEY PVT. LTD is looking for Customer Service Executive to join our dynamic team and embark on a rewarding career journey.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Resolve customer complaints and issues, and escal to higher - level management as necessary.
• Record customer interactions and transactions in a customer service database.
• Maintain a thorough knowledge of the company's products, services, and processes.
• Provide customers with information about product features, pricing, and availability.
• Cross - sell and upsell products and services to meet customer needs and increase sales.
• Process customer orders, returns, and exchanges in a timely and efficient manner.
• Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.

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