Customer Service Executive

Travel Designer Group; Gandhinagar, Ahmedabad District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A prominent travel service provider in Ahmedabad is seeking a Contracting Support Executive. The role involves managing contracted rates and ensuring accuracy while uploading data to the system. Candidates should have hotel contracting experience, good English communication skills, and proficiency in MS Office. This position offers an opportunity to support operations and improve team coordination.

Qualifications

• Experience in hotel contracting preferred.
• Good written and spoken English communication required.
• Basic calculation skills needed.
• Proficiency in MS Office and email is essential.

Responsibilities

• Upload Contracted Rates and Promotions on the Extranet system.
• Ensure accuracy in uploads and manage updates in a timely manner.
• Provide support to Operations and Accounts Team.
• Coordinate with hotel partners for support requirements.

Skills

Hotel contracting experience

Written and spoken English communication

Basic calculations skills

Computer knowledge (MS Office, Email)

Job description

Position: Contracting Support Executive

Job Location: Ahmedabad

Experience : 1-5 yrs.

Job Profile

• Uploading Contracted Rates, Promotions, Stop Sales and Offers on the Extranet system, and making sure the accuracy is managed through out the process.
• Maintaining a good uploading speed with utmost accuracy while working so that the important updates and modifications are loaded on system within the stipulated time and, as per the instructions and guidelines provided by the hotels.
• Develop a strong know-how about the Extranet Product while learning the process, and demonstrate a visible improvement as time passes by.
• Providing support to the Operations and Accounts Team by communicating with hotel partners and, managing to execute the support requirements.
• Maintaining a good co-ordination within the team to help rotate the tasks internally and effectively, to provide best outcome.

Desired Profile

• Candidate having hotel contracting experience will be preferred.
• Should have a good written and Spoken English Communication and should understand the written instructions well.
• Should be good in doing basic calculations like Percentage, Discounts and Averages etc.
• Should have a good computer knowledge for operating MS Office(Excel, Word), Emails, Outlook etc.